At a Glance
- Tasks: Join our 24-hour Command Centre to ensure smooth service operations and colleague wellbeing.
- Company: Kingdom Services Group, a leading UK provider of security and support services.
- Benefits: Flexible hours, supportive environment, and opportunities for personal development.
- Other info: Fast-paced environment with a focus on collaboration and excellence.
- Why this job: Make a real impact every day while working in a dynamic team.
- Qualifications: 2 years' experience in a service-led role and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Location: Newton-le-Willows - WA12 area
Hours: Flexible, on-call (to cover absences and support the team)
Contract: Flexible (Relief) Contract
About the Role
Join our 24-hour Command Centre and play a pivotal role in keeping services running smoothly while ensuring the safety and wellbeing of colleagues. This is a fast-paced, service-led role where you will act as a central point of contact for service enquiries, incident response, and colleague welfare. You will need to stay calm under pressure, work efficiently, and make a real impact every day.
Responsibilities
- Responding to service enquiries in a timely and professional manner
- Managing ad hoc cover requests and schedule changes
- Handling incidents, alarms, and escalating where required
- Monitoring colleague attendance, absence, and welfare
- Conducting welfare checks and following escalation procedures
- Maintaining accurate and up-to-date records
- Managing access control at the National Support Centre
- Building strong relationships with clients
- Supporting compliance, audits, and company procedures
What We're Looking For
- Minimum 2 years' experience in a similar service-led role
- Strong communication and organisational skills
- Calm, confident, and able to work under pressure
- Good attention to detail and problem-solving ability
- Ability to work independently and as part of a team
- Competent in Microsoft Outlook, Word, and Excel
- Full 5-year employment history (with references)
- Right to work in the UK
- Willing to complete a personal credit check
- Passionate about customer service and delivering high standards
Why Join Kingdom?
- Supportive and fast-paced working environment
- Opportunities to learn and develop
- Be part of a team that makes a real difference
- Work within a 24/7 operational command centre
- Strong team culture focused on collaboration and excellence
About Kingdom Services Group
Kingdom is a leading UK provider of security, cleaning, and support services, delivering service excellence through a people-first approach.
Other Details
- Full flexibility required due to on-call nature of the role
- Role involves working within a 24/7 operational environment
- Pre-employment checks will include references and a credit check
Apply Today
If you're organised, proactive, and ready to make an impact, we'd love to hear from you. Be proud. Be professional. Be Kingdom.
Service CARE Centre - Monitoring Team employer: Kingdom Services Group
Join a well-known retailer in Croydon as a Warehouse Operative, where you will benefit from a friendly and supportive work environment. With a competitive pay rate of £14.50 per hour and the assurance of full shift pay even if you finish early, this role offers not only immediate start opportunities but also a chance to grow within a dynamic team. Embrace the chance to develop your skills in a fast-paced setting while contributing to a reputable company that values reliability and hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Service CARE Centre - Monitoring Team
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Kingdom Services Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Kingdom Services Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service CARE Centre - Monitoring Team
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Kingdom Services Group.
How to prepare for a job interview at Kingdom Services Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Kingdom Services Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Kingdom Services Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
