At a Glance
- Tasks: Lead multi-site cleaning contracts, ensuring top-notch service and client satisfaction.
- Company: Join a dynamic team in a leading cleaning services company.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Be part of a culture that values innovation and teamwork.
- Why this job: Make a real impact by driving service excellence and commercial success.
- Qualifications: 3+ years in senior operations, strong leadership, and IT skills required.
The predicted salary is between 50000 - 50000 £ per year.
Location: North (North West, Yorkshire & North East)
Hours: Monday to Friday, 09:00 to 17:00 or to meet the demands and objectives of the primary role.
Salary: £50,000 per annum
Contract: Full-Time, Permanent
The Opportunity
We are seeking a Senior Contract Manager to take full ownership of a diverse portfolio of multi-site cleaning contracts across the North. In this role, you'll lead Contract Managers and operational teams to deliver exceptional service standards, build strong client relationships, and drive commercial performance. Acting as the key account lead for national clients, you will balance service excellence with profitability, while ensuring risks are effectively managed.
Key Responsibilities
- Service Delivery & Standards: Ensure contracted cleaning standards are consistently delivered across all sites while improving productivity and efficiency.
- Client Relationships: Build and maintain strong client partnerships through regular engagement and proactive issue resolution.
- Commercial Performance: Drive profitability through labour control, budget management, and identifying growth opportunities.
- Team Leadership: Recruit, develop, and retain high-performing teams, fostering an inclusive and engaged culture.
- Operational Planning: Oversee staffing, scheduling, and payroll accuracy across multiple sites.
- Mobilisation: Lead successful contract transitions and mobilisations, ensuring structured and seamless delivery.
- Compliance & Risk: Maintain full compliance with H&S, legislation, and internal governance processes.
- Performance Management: Turn around underperforming contracts and manage “business at risk” with clear action plans.
- Continuous Improvement: Drive strategic projects and data-led decisions to enhance performance and service delivery.
What We're Looking For:
Experience & Qualifications
- Minimum 3 years' experience in a senior operational role within cleaning or facilities management.
- Proven experience managing multi-site operations.
- Full UK driving licence.
- Strong IT skills including Microsoft Office and operational systems.
- Relevant qualifications (desirable).
Key Skills & Competencies
- Strong commercial awareness and data-driven decision-making.
- Excellent leadership and team development capability.
- In-depth knowledge of cleaning methods, standards, and H&S requirements.
- Effective communicator and confident presenter at all levels.
- Highly organised with strong attention to detail.
- Proactive, solutions-focused approach.
Who You Are:
- A visible and authentic leader who inspires trust and engagement.
- Service-driven with a passion for delivering quality outcomes.
- A problem solver who challenges the status quo and drives improvement.
- Commercially focused, balancing service excellence with performance.
- A proud ambassador of our brand and values.
