At a Glance
- Tasks: Lead multi-site cleaning contracts, ensuring service excellence and strong client relationships.
- Company: Dynamic cleaning services company with a focus on quality and performance.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a supportive culture that values innovation and continuous improvement.
- Why this job: Make a real impact by driving service standards and leading high-performing teams.
- Qualifications: 3+ years in senior operations, strong leadership skills, and a full UK driving licence.
The predicted salary is between 50000 - 50000 £ per year.
Location: North (North West, Yorkshire & North East)
Hours: Monday to Friday, 09:00 to 17:00 or to meet the demands and objectives of the primary role.
Salary: £50,000 per annum
Contract: Full-Time, Permanent
The Opportunity
We are seeking a Senior Contract Manager to take full ownership of a diverse portfolio of multi-site cleaning contracts across the North. In this role, you'll lead Contract Managers and operational teams to deliver exceptional service standards, build strong client relationships, and drive commercial performance. Acting as the key account lead for national clients, you will balance service excellence with profitability, while ensuring risks are effectively managed.
Key Responsibilities
- Service Delivery & Standards: Ensure contracted cleaning standards are consistently delivered across all sites while improving productivity and efficiency
- Client Relationships: Build and maintain strong client partnerships through regular engagement and proactive issue resolution
- Commercial Performance: Drive profitability through labour control, budget management, and identifying growth opportunities
- Team Leadership: Recruit, develop, and retain high-performing teams, fostering an inclusive and engaged culture
- Operational Planning: Oversee staffing, scheduling, and payroll accuracy across multiple sites
- Mobilisation: Lead successful contract transitions and mobilisations, ensuring structured and seamless delivery
- Compliance & Risk: Maintain full compliance with H&S, legislation, and internal governance processes
- Performance Management: Turn around underperforming contracts and manage “business at risk” with clear action plans
- Continuous Improvement: Drive strategic projects and data-led decisions to enhance performance and service delivery
What We're Looking For:
Experience & Qualifications
- Minimum 3 years' experience in a senior operational role within cleaning or facilities management
- Proven experience managing multi-site operations
- Full UK driving licence
- Strong IT skills including Microsoft Office and operational systems
- Relevant qualifications (desirable)
Key Skills & Competencies
- Strong commercial awareness and data-driven decision-making
- Excellent leadership and team development capability
- In-depth knowledge of cleaning methods, standards, and H&S requirements
- Effective communicator and confident presenter at all levels
- Highly organised with strong attention to detail
- Proactive, solutions-focused approach
Who You Are:
- A visible and authentic leader who inspires trust and engagement
- Service-driven with a passion for delivering quality outcomes
- A problem solver who challenges the status quo and drives improvement
- Commercially focused, balancing service excellence with performance
- A proud ambassador of our brand and values
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Manager - Cleaning Services in Newton-le-Willows
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Kingdom Services Group.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Kingdom Services Group.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Kingdom Services Group, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Senior Contract Manager - Cleaning Services in Newton-le-Willows
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Kingdom Services Group that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Kingdom Services Group specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Kingdom Services Group will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Kingdom Services Group
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Kingdom Services Group a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Kingdom Services Group.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Kingdom Services Group, showcasing your work ethic and the quality of your previous roles in janitorial services.
