At a Glance
- Tasks: Oversee service delivery, manage client relationships, and drive performance across multiple contracts.
- Company: Join Kingdom Services Group, a leading provider of security and support services.
- Benefits: Competitive salary, company vehicle, career progression, and ongoing training.
- Other info: Field-based role with travel across the North West and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 3+ years in operations or service delivery management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: North West (travel required)
Hours: 46 hours per week (4 on, 3 off - 07:00-18:30)
Weekend Work: 1 in 4 weekends
Contract: Permanent, Full-Time
About the Role
Kingdom Services Group is looking for a confident, professional, and reliable Delivery Manager to oversee service delivery across multiple contracts in the North West. This is a fast-paced, field-based role where you will ensure high service standards, support operational teams, manage client relationships, and drive performance across your portfolio.
Key Responsibilities
- Overseeing day-to-day service delivery across multiple sites
- Monitoring KPIs, performance, and service standards
- Conducting site visits, audits, and inspections
- Building strong client relationships and managing escalations
- Supporting, leading, and developing teams
- Ensuring compliance with company standards and health & safety
- Identifying and implementing service improvements
What We're Looking For
- Minimum 3 years' experience in operations or service delivery management
- Experience managing teams in a fast-paced environment
- Strong communication and customer service skills
- Full UK driving licence
- Good IT skills (Microsoft Office)
- Professional, organised, and solutions-focused approach
- Experience in security, FM, or contract services (desirable)
Why Join Kingdom?
- Competitive salary
- Company vehicle or travel allowance
- Career progression opportunities
- Ongoing training and support
- Pension scheme
- Employee recognition programmes
- Supportive team environment
About Kingdom Services Group
Kingdom is a leading UK provider of security, cleaning, and support services, delivering service excellence through a people-first approach.
Other Details
- Role is field-based with travel required across the North West
- Working pattern is 4 on, 3 off including early starts
- 1 in 4 weekends required as part of the rota
- Full UK driving licence is essential
