At a Glance
- Tasks: Own and optimise the Group HubSpot platform while driving CRM best practices.
- Company: Join Kingdom Group, a growing organisation with over 11,500 colleagues.
- Benefits: Competitive benefits package and ongoing development through Kingdom Academy.
- Other info: Opportunity to work with senior stakeholders and drive business growth.
- Why this job: Shape CRM strategy and make a real impact across multiple divisions.
- Qualifications: Minimum 2 years' experience managing CRM platforms, preferably HubSpot.
The predicted salary is between 37800 - 46200 £ per year.
- CRM Manager
- Newton-le-Willows Head Office
Kingdom Group is looking for an experienced CRM Manager to take ownership of our Group-wide Hub Spot platform and drive the next stage of our CRM journey.
This is a fantastic opportunity to join a growing organisation with over 11,500 colleagues, where you'll play a key role in improving user adoption, driving automation, enhancing data quality and delivering meaningful business insight.
You'll be the go-to expert for CRM across the Group, ensuring Hub Spot is fully optimised, aligned to business processes and delivering maximum value across multiple divisions.
About Kingdom
Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training.
Our specialist divisions are supported by shared values, central expertise and innovative technology, enabling us to provide high-quality, integrated solutions to customers nationwide.
As we continue to grow, we're investing in our systems, people and processes, and CRM sits at the heart of that journey.
What You'll Be Doing
As CRM Manager, you will
- Own and optimise the Group Hub Spot platform
- Drive CRM best practice, governance and user adoption
- Develop workflows and automation that improve efficiency
- Create impactful dashboards, reports and management insight
- Lead CRM training and onboarding for new users
- Manage integrations with third-party platforms
- Ensure CRM data remains accurate, compliant and reliable
- Support lead generation, marketing activity and business growth
- Champion smarter ways of working across the Group
What We're Looking For
Essential Experience
- Minimum 2 years' experience managing CRM platforms
- Hub Spot experience highly desirable
- Experience of workflow automation and reporting
- Experience supporting marketing and lead generation activity
- Understanding of GDPR and data protection requirements
- You'll Be
- Organised and highly detail-oriented
- Analytical and commercially aware
- Confident working with stakeholders across all levels
- Passionate about technology and process improvement
- Proactive, accountable and solutions-focused
- A strong communicator with a continuous improvement mindset
Most importantly, you'll demonstrate Kingdom's CARE values in everything you do.
Why Join Kingdom?
- Ownership of a Group-wide CRM platform
- Opportunity to shape CRM strategy and best practice
- Exposure to senior stakeholders across multiple divisions
- Ongoing development through Kingdom Academy
- Growing business with ambitious plans
- Competitive benefits package
- Pre-Employment Checks
Successful applicants will be required to complete
- Full five-year employment history check
- Two satisfactory employment references
- Credit check
- Right to work verification
- #J-18808-Ljbffr
CRM Manager in Newton-le-Willows employer: Kingdom Services Group
Join a well-known retailer in Croydon as a Warehouse Operative, where you will benefit from a friendly and supportive work environment. With a competitive pay rate of £14.50 per hour and the assurance of full shift pay even if you finish early, this role offers not only immediate start opportunities but also a chance to grow within a dynamic team. Embrace the chance to develop your skills in a fast-paced setting while contributing to a reputable company that values reliability and hard work.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in Newton-le-Willows
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Manager in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom Services Group:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom Services Group!
How to prepare for a job interview at Kingdom Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
