Warranty Specialist Analyst
We are looking for a motivated and hands‑on Warranty Specialist Analyst to join a busy Customer Claims team. This is an excellent opportunity for someone with a mechanical background who enjoys fault finding, problem‑solving, technical analysis, and working closely with customers and internal teams.
You would be working on mechanical assembled parts with some electro mechanical elements so experience on these types of products or similar would be needed.
Key Responsibilities
- Investigate and analyse products returned under warranty.
- Carry out inspections, testing, and technical assessments of returned units.
- Raise and process warranty claims through internal systems.
- Identify root causes of product failures and customer issues.
- Produce detailed technical reports and findings.
- Liaise with customers and internal departments to support claim resolution.
- Carry out occasional customer site visits to support troubleshooting activities.
- Support continuous improvement initiatives and testing methods.
What We're Looking For
- Previous experience within an engineering, manufacturing, workshop, technical support, or customer service environment.
- Mechanical or mechatronics knowledge gained through qualifications or practical experience.
- Strong problem‑solving and analytical skills.
- Excellent communication skills with the ability to work with a variety of stakeholders.
- Ability to work independently and as part of a team.
- Good attention to detail and a methodical approach to investigations.
- Hydraulics knowledge would be advantageous.
- SAP experience would be beneficial but is not essential.
What's on Offer?
- Competitive salary
- Career development opportunities
- Comprehensive training
- Supportive team environment
- Opportunity to work with innovative engineering products and technologies
If you have a strong mechanical mindset, enjoy investigating technical issues, and are looking for a varied and rewarding role, we'd love to hear from you.
Warranty Analyst - Mechanical in Havant employer: Kingdom Services Group
At Kingdom People, we pride ourselves on being an excellent employer, offering Warehouse Operatives a competitive pay rate and the opportunity for career progression within a leading e-commerce environment. Our supportive work culture is enhanced by a friendly on-site team, free parking, and complimentary refreshments, making Middleton a great location to grow your skills while enjoying a balanced work-life with flexible shift patterns.
