Quality Analyst in Havant

Quality Analyst

We are looking for a motivated and hands-on Warranty Specialist Analyst to join a busy Customer Claims team. This is an excellent opportunity for someone with a mechanical background who enjoys fault finding, problem-solving, technical analysis, and working closely with customers and internal teams.

Key Responsibilities

• Investigate and analyse products returned under warranty.
• Carry out inspections, testing, and technical assessments of returned units.
• Raise and process warranty claims through internal systems.
• Identify root causes of product failures and customer issues.
• Produce detailed technical reports and findings.
• Liaise with customers and internal departments to support claim resolution.
• Carry out occasional customer site visits to support troubleshooting activities.
• Support continuous improvement initiatives and testing methods.

What We're Looking For

• Previous experience within an engineering, manufacturing, workshop, technical support, or customer service environment.
• Mechanical or mechatronics knowledge gained through qualifications or practical experience.
• Strong problem-solving and analytical skills.
• Excellent communication skills with the ability to work with a variety of stakeholders.
• Ability to work independently and as part of a team.
• Good attention to detail and a methodical approach to investigations.
• Hydraulics knowledge would be advantageous.
• SAP experience would be beneficial but is not essential.

What's on Offer?

• Competitive salary
• Career development opportunities
• Comprehensive training
• Supportive team environment
• Opportunity to work with innovative engineering products and technologies

If you have a strong mechanical mindset, enjoy investigating technical issues, and are looking for a varied and rewarding role, we'd love to hear from you.