Business Support Administrator in City of London

Business Support Administrator

Location: CRBE Citi Bank Tower, 25 Canada Square, London, E14 5LQ
Salary: £32,500 per year
Hours: Average 40 hours per week
Shift Pattern: Monday to Friday, 08:00 - 17:00 or 09:00 - 18:00
Requirements: Basic DBS Check Required

About the Role

We are currently recruiting for a professional and highly organised Business Support Administrator to join our team based at the prestigious Citi Bank Tower in Canary Wharf. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, providing essential support to operational management teams while ensuring the smooth running of day-to-day business functions.

The successful candidate will play a key role in supporting operational delivery through effective administration, document control, workforce coordination, client reporting, compliance management and financial administration. This position requires strong attention to detail, excellent communication skills and confidence in using Microsoft 365 applications and AI-enabled tools to improve efficiency and productivity.

Key Responsibilities

• Provide day-to-day administration support to operational and management teams.
• Maintain accurate records, trackers, spreadsheets, filing systems and operational documentation.
• Prepare reports, presentations, meeting packs and client-facing documents.
• Support workforce administration including starters, leavers, training, absence and holiday records.
• Assist with timesheet, attendance and payroll-related administration.
• Coordinate recruitment and onboarding documentation.
• Support KPI reporting, compliance tracking, audits and performance monitoring.
• Maintain document control systems and ensure records remain accurate and up to date.
• Assist with purchase orders, supplier administration and invoice queries.
• Coordinate communication between sites, managers and support teams.
• Use Microsoft 365 applications including Outlook, Word, Excel, Teams, PowerPoint, SharePoint and OneDrive.
• Utilise approved AI tools, including Microsoft Copilot where available, to assist with administration, reporting and document preparation.
• Ensure confidentiality is maintained when handling sensitive employee, client and business information.

Skills and Experience Required

Essential:

• Previous administration experience in a busy office or operational environment.
• Strong organisational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft 365 applications.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Professional approach when dealing with clients, suppliers and colleagues.
• Ability to work independently and as part of a wider team.
• Understanding of confidentiality and data handling requirements.
• Confidence using AI-enabled tools responsibly and accurately.

Desirable:

• Experience within facilities management, cleaning services or a service-led environment.
• Experience supporting operational or contract management teams.
• Knowledge of timesheet, payroll or workforce management processes.
• Experience producing management reports and client documentation.
• Previous use of Microsoft Copilot or other AI productivity tools.

Personal Attributes

• Highly organised and methodical.
• Proactive with a positive attitude.
• Professional and approachable.
• Reliable a

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