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- Tasks: Support customers with installation, servicing, and troubleshooting of analytical lab instruments.
- Company: Join a leading analytical instrumentation manufacturer with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, travel opportunities, and strong technical training.
- Why this job: Combine your chemistry skills with customer interaction and travel for a dynamic career.
- Qualifications: Bachelor’s degree in Chemistry and strong problem-solving skills required.
- Other info: Enjoy a fast-paced, supportive environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you a hands-on Chemist who enjoys working with analytical instrumentation, solving problems on site and building strong relationships with customers? Do you like variety in your role, combining lab work, troubleshooting and travel? If so, this could be a great opportunity. We’re supporting a specialist analytical instrumentation manufacturer that supplies advanced laboratory systems to customers across the UK and internationally. Due to continued growth, they’re looking for a Service & Support Chemist to join their technical team.
As a Service & Support Chemist, you’ll be responsible for supporting customers with the installation, servicing, maintenance and troubleshooting of analytical laboratory instruments. This is a field‑based role with regular travel, primarily within the UK, with some international visits. You’ll act as a technical expert and trusted point of contact for customers, ensuring equipment performs reliably and customers get maximum value from their systems.
Your Responsibilities Will Include:
- Performing on-site instrument servicing, repairs and preventative maintenance
- Planning and scheduling monthly service activities
- Installing new analytical instruments and delivering customer training
- Diagnosing and troubleshooting instrument faults (on site, by phone and e‑mail)
- Teaching customers routine maintenance tasks using defined checklists
- Carrying out in-house servicing, diagnostics and instrument assembly
- Becoming a technical expert across the full product range
- Producing customer bulletins and technical guidance when required
- Recording service activity and updates within the CRM system
- Supporting customer demonstrations and laboratory testing
- Collecting support data for new chemistry methods
- Reporting service trends, issues and customer feedback to the wider business
- Managing travel arrangements, expenses and service documentation
What You’ll Need:
- Bachelor’s degree in Chemistry or a closely related discipline
- Strong foundation in basic laboratory techniques
- Understanding of basic electricity and analog/digital theory
- Ability to read wiring diagrams, schematics and technical manuals
- Confidence troubleshooting both chemical and mechanical systems
- Excellent communication skills (written, verbal and customer‑facing)
- Strong problem‑solving and diagnostic ability
- Comfortable working independently and as part of a team
Travel Requirements:
- Ability to travel 50–75% of the time
- Majority UK travel, with international travel as required
- Full UK driving licence with a clean record
Who You Are:
- You’re curious, practical and customer‑focused.
- You enjoy getting stuck in, learning new systems and helping customers get the best from their equipment.
- You’re comfortable managing your own schedule and adapting to different environments.
You’ll Be:
- Logical and methodical
- Calm under pressure
- Organised and self‑motivated
- Confident dealing with customers and technical teams
- Happy working in a fast‑paced, hands‑on role
What’s in it for you?
- Competitive salary
- Varied, technically interesting role
- Extensive hands‑on experience with advanced analytical instrumentation
- UK and international travel opportunities
- Strong technical training and product exposure
- Supportive, specialist technical team
Interested? If you’re a Chemist who enjoys combining laboratory science with field‑based technical support, we’d love to hear from you. Apply today or get in touch for a confidential discussion.
Technical Support Chemist in Wrexham employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Chemist in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support and chemistry. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! When you get the chance to chat with potential employers, highlight your practical skills and any troubleshooting successes. They want to see how you can solve problems on-site.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Chemist in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with analytical instrumentation and any relevant troubleshooting skills. We want to see how your background aligns with the role of a Service & Support Chemist!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for chemistry and customer support. Tell us about a time you solved a tricky problem or helped a customer get the most out of their equipment – we love real-life examples!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like you would in person!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Instruments
Before the interview, make sure you’re familiar with the analytical instruments mentioned in the job description. Brush up on their functionalities and common troubleshooting techniques. This will not only show your technical knowledge but also your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved issues, whether in a lab setting or during fieldwork. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Communicate Clearly
Since this role involves customer interaction, practice articulating complex technical information in a simple way. During the interview, demonstrate your communication skills by explaining a technical concept or process clearly and concisely.
✨Be Ready to Discuss Travel Flexibility
Given the travel requirements of the role, be prepared to discuss your availability and willingness to travel. Share any previous experiences that involved travel for work, and express your excitement about the opportunity to engage with customers across the UK and internationally.