At a Glance
- Tasks: Provide technical support and training for laboratory instruments across the UK.
- Company: Join a leading company in laboratory instrumentation with a focus on innovation.
- Benefits: Competitive salary, pension scheme, training opportunities, and travel perks.
- Other info: Exciting role with opportunities for career growth and international travel.
- Why this job: Combine your passion for science with hands-on problem-solving and customer interaction.
- Qualifications: Degree in Chemistry and strong analytical lab experience required.
The predicted salary is between 30000 - 40000 € per year.
As a Technical Support Chemist, you’ll provide technical support, customer training and instrument installation support for laboratories across the UK, with occasional international travel. This highly varied role combines laboratory science, troubleshooting, customer interaction and instrumentation support. You’ll work closely with customers to ensure instruments are installed, maintained and operating effectively, while also supporting method development and technical demonstrations.
Key Responsibilities
- Carry out onsite and virtual instrument installations and customer training
- Provide technical troubleshooting support via phone and email
- Support development of analytical methods and laboratory applications
- Assist with instrument and software testing
- Create customer documentation and user procedures
- Support diagnostics, servicing and maintenance of instrumentation
- Advise customers on instrumentation, methods and applications
- Assist technical sales teams with demonstrations and customer support
- Support conferences, exhibitions and technical events
- Work on customer-focused technical projects and improvements
What you’ll need
- Degree in Chemistry or a closely related scientific discipline
- Strong analytical chemistry laboratory experience
- Excellent communication and customer‑facing skills
- Ability to troubleshoot technical and scientific issues
- A proactive and organised approach to work
- Full UK driving licence and willingness to travel extensively across the UK
Desirable
- Experience within water or wastewater laboratories
- Familiarity with techniques such as BOD, COD, metals analysis, colorimetric nutrient analysis
- Experience with flow analysers (FIA/SFA) or laboratory robotics
- Experience supporting laboratory instrumentation or scientific equipment
About You
You’re technically minded, customer-focused and enjoy working in a role that combines science with practical problem solving.
You’ll Be
- A confident communicator
- Comfortable working independently and as part of a team
- Organised and adaptable
- Happy travelling and working directly with customers
- Passionate about delivering excellent technical support
Salary and benefits
- Competitive salary
- Company pension scheme
- Training and development opportunities
- Opportunity for UK and occasional international travel
- Work with industry-leading laboratory instrumentation and technology
Technical Support Chemist employer: Kingdom Services Group Ltd
As a Technical Support Chemist, you will thrive in a dynamic work environment that values innovation and customer satisfaction. Our company offers competitive salaries, a robust pension scheme, and extensive training and development opportunities, ensuring that you grow alongside industry-leading laboratory technology. With a culture that encourages collaboration and proactive problem-solving, you'll find meaningful and rewarding employment while making a real impact in laboratories across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Chemist
✨Tip Number 1
Get your networking game on! Connect with professionals in the chemistry and technical support fields on LinkedIn. Join relevant groups and participate in discussions to showcase your expertise and passion for the role.
✨Tip Number 2
Practice makes perfect! Prepare for potential interviews by rehearsing common questions related to technical support and analytical methods. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your laboratory experience, troubleshooting successes, and any customer training you've conducted. This will give you an edge and demonstrate your hands-on capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Chemist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in analytical chemistry and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your laboratory experience and customer-facing abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Problem-Solving Skills:Since this role involves troubleshooting and technical support, make sure to include examples of how you've tackled challenges in the past. We’re looking for proactive thinkers who can handle issues with ease, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Chemistry
Brush up on your analytical chemistry knowledge, especially techniques like BOD, COD, and metals analysis. Be ready to discuss how you've applied these in previous roles, as this will show your technical expertise and confidence.
✨Show Off Your Troubleshooting Skills
Prepare examples of how you've successfully resolved technical issues in the lab or during instrument installations. Highlight your problem-solving approach and how you communicate solutions to customers, as this is key for the role.
✨Practice Customer Interaction Scenarios
Since this role involves a lot of customer-facing work, think about how you would handle various customer scenarios. Practise explaining complex concepts in simple terms, as effective communication is crucial for success.
✨Be Ready to Discuss Travel Flexibility
As the job requires extensive travel, be prepared to talk about your willingness to travel and how you manage your time effectively. Share any past experiences that demonstrate your adaptability and organisation skills in different environments.
