At a Glance
- Tasks: Lead teams to deliver top-notch service and build strong client relationships.
- Company: Join Kingdom Group, a leader in security, cleaning, and recruitment services.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work culture.
- Other info: Be part of a people-powered team that values innovation and accountability.
- Why this job: Make a real impact while working with prestigious clients in a dynamic environment.
- Qualifications: 5+ years in account management with strong leadership and analytical skills.
The predicted salary is between 63000 - 63000 € per year.
Location: City of London
Salary: £63,000 per annum
Hours: On average 40 hours per week, Monday to Friday, shift as per business needs.
About Kingdom Group
The Kingdom Group delivers award-winning service solutions across security, cleaning, recruitment, and training. With over £300m in revenue and a team of 11,500+ colleagues, each division operates as a specialist while benefiting from shared values, systems, and central support. We provide flexible, integrated solutions across 5,000+ sites, supported by our National Support and Command Centre in Merseyside and regional offices across the UK and internationally in India. At Kingdom, we are building a people-powered, united group, putting people at the heart of everything we do.
About The Role
This is a pivotal role focused on contract visibility, operational excellence, and client satisfaction. You will lead and support site teams, ensuring they feel valued, confident, and set up for success, while maintaining consistently high service standards. You’ll act as a key ambassador for the business, building strong relationships with high-profile clients.
Key Responsibilities
- Deliver best-in-class service through structured operational processes and documented procedures
- Manage contract performance, including improvements for underperforming (RED-rated) accounts
- Build strong stakeholder relationships internally and externally
- Develop and oversee Management Information (MI) to monitor service delivery
- Act as a brand ambassador in client meetings, industry events, and networking forums
- Drive contract retention and identify growth opportunities within accounts
- Continuously review innovation, productivity, and performance improvement initiatives
- Maintain full visibility of contract processes throughout the lifecycle
Team Leadership
- Recruit, develop, and retain high-performing teams
- Set clear KPIs and conduct structured performance reviews
- Manage team structure, staffing levels, and budgets effectively
- Foster a collaborative, inclusive, high-performance culture
- Address performance issues, conflict, and employee relations matters
- Support succession planning and talent development
Operational & Financial Management
- Ensure accurate budget control and financial performance of contracts
- Maintain up-to-date records, trackers, and action plans
- Lead regular internal and client review meetings
- Ensure compliance with company processes, governance, and best practice
About You
- 5+ years’ experience in a similar senior account management role
- Proven success managing large, complex client accounts
- Experience leading teams, including restructuring and change management
- Commercially astute with strong analytical and data‑led decision‑making skills
- Excellent stakeholder management and communication skills
- Proficient in Microsoft Office and able to quickly learn internal systems
Our Culture
We live and breathe our CARE values, creating an environment where:
- People feel valued and supported
- Innovation and improvement are encouraged
- Accountability and consistency drive success
- Everyone contributes to delivering service with care
What We Offer
- Competitive salary and benefits package
- Career development and progression opportunities
- A dynamic, fast‑paced, and supportive working environment
- The opportunity to work with prestigious, high‑profile clients
If you’re an experienced Account Manager looking for a senior role where you can make a real impact, we’d love to hear from you.
Senior Account Manager employer: Kingdom Services Group Ltd
At Kingdom Group, we pride ourselves on being an exceptional employer, offering a competitive salary and benefits package alongside ample career development opportunities. Our dynamic and supportive work culture fosters innovation and accountability, ensuring that every team member feels valued and empowered to contribute to our mission of delivering award-winning service solutions. Located in the vibrant City of London, you will have the chance to work with prestigious clients while being part of a people-powered organisation that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the field. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Kingdom Group, and express your interest in potential roles. You never know what might come up!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in managing large client accounts and leading teams, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client satisfaction and operational excellence. Tell us why you’re the perfect fit for Kingdom Group and how you can contribute to our people-powered culture.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your success in account management. Use metrics where possible to show how you've driven performance improvements and built strong stakeholder relationships.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your understanding of financial performance and contract management. Brush up on key metrics related to account performance and be ready to discuss how you've improved underperforming accounts in the past.
✨Showcase Your Leadership Skills
This role involves leading teams, so be prepared to share specific examples of how you've developed high-performing teams. Talk about your approach to setting KPIs, conducting performance reviews, and fostering a collaborative culture.
✨Build Rapport with Stakeholders
Strong stakeholder management is crucial. Think of ways you've built relationships with clients and internal teams. Be ready to discuss how you handle conflicts and ensure everyone feels valued and supported.
✨Emphasise Innovation and Improvement
Kingdom Group values innovation, so come armed with ideas on how to drive productivity and performance improvements. Share examples of initiatives you've led that resulted in positive changes and how you keep up with industry trends.
