At a Glance
- Tasks: Lead national client relationships and drive innovative service solutions.
- Company: Join a growing, ambitious organisation with a focus on innovation and people.
- Benefits: Competitive salary, development opportunities, and a collaborative leadership team.
- Other info: Thrive in an entrepreneurial culture that values accountability and continuous improvement.
- Why this job: Shape strategy and influence key business decisions in a fast-paced environment.
- Qualifications: 5+ years in senior leadership within security services and strong relationship-building skills.
The predicted salary is between 80000 - 100000 £ per year.
Opportunity: We are seeking a senior, strategic leader to take on the role of National Director – Security Services, operating at Group Board level with a high degree of autonomy and influence. In this role, you will lead national client relationships, drive retention and growth, and shape innovative service solutions that differentiate our offering in the market. You will ensure every contract operates with clarity, confidence, and strong commercial discipline, while acting as a visible brand ambassador and industry leader.
Position Details:
- Location: National (UK Wide)
- Hours: Monday to Friday, 09:00 to 17:00
- Salary: Competitive
- Contract: Full-Time, Permanent
Key Responsibilities:
- Strategic Relationship Management: Build and maintain strong, multi-layered client relationships to drive retention, growth, and cross-selling opportunities.
- Service Performance: Oversee national service delivery standards, ensuring consistent excellence, rapid issue resolution, and a customer-first approach.
- Service Solutions, Innovation & Continuous Improvement: Lead the development and evolution of innovative service solutions, including 12-month added value roadmaps, ensuring a strong competitive edge and enhanced customer experience.
- Industry Representation: Represent the business at key industry events, forums, and affiliations, influencing conversations and positioning the organisation as a market leader.
- Retention & Retender Strategy: Own contract retention strategy, lead turnaround plans for at-risk accounts, and drive continuous improvement through learning analysis.
- Strategic Mobilisation Leadership: Lead high-profile mobilisations with strong governance and structured delivery, ensuring long-term contract success.
- Audit & Compliance Oversight: Support and lead internal and external audits, ensuring full compliance with regulatory and internal standards.
- Team Leadership: Lead, develop, and inspire Regional Directors and Account Directors, building a high-performing national leadership team.
- Continuous Improvement: Use data, insight, and strategic planning to drive efficiencies, innovation, and measurable business outcomes.
Experience & Qualifications:
- Minimum 5 years’ experience in a senior leadership role within a security service-led organisation (e.g., Account Director, Partnership Director, Customer Director, COO, MD, National Director).
- Proven track record of driving retention, growth, and operational excellence at scale.
- Full UK driving licence.
- Full 5-year checkable employment history including references, credit check, and right to work in the UK.
Key Skills & Competencies:
- Strong commercial acumen with a focus on profitability and sustainable growth.
- Exceptional relationship-building and stakeholder management capability.
- Strategic thinker with the ability to influence and shape organisational direction.
- Strong leadership skills with experience managing senior leaders.
- Data-led decision maker with a focus on measurable outcomes.
- Excellent communication and presentation skills.
- Highly organised with strong attention to detail.
- Champions process, governance, and operational excellence.
Who You Are:
- An authentic and grounded senior leader aligned to our CARE values.
- A strategic relationship builder who inspires trust and long-term partnerships.
- Insight-led and confident influencing industry conversations and driving innovation.
- Relentlessly focused on retention, growth, and opportunity.
- A visible leader who takes ownership and drives accountability.
- A strong communicator and brand ambassador who represents the organisation with credibility and impact.
Why Join Us?
- Be part of a growing, ambitious organisation operating at national scale.
- Play a pivotal role in shaping strategy and influencing key business decisions.
- Lead high-impact client relationships and national operations.
- Work alongside a collaborative Group leadership team.
- Access development opportunities through Kingdom Academy.
- Operate in a business that values innovation, performance, and people.
- At Kingdom, we live by our CARE values, putting people at the heart of everything we do.
- You’ll thrive in an entrepreneurial, fast-paced environment where ownership, accountability, and continuous improvement are expected and rewarded.
Relationship Director - Security employer: Kingdom Services Group Ltd
At Kingdom, we pride ourselves on being an exceptional employer that champions innovation and performance while placing people at the heart of our operations. As a Relationship Director - Security, you will thrive in a dynamic, entrepreneurial environment that fosters professional growth through access to development opportunities via Kingdom Academy. Join us in shaping strategic client relationships and influencing key business decisions across the UK, all while being part of a collaborative leadership team that values accountability and continuous improvement.
Contact Details:
Kingdom Services Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Director - Security
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Relationship Director - Security. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Kingdom Services Group Ltd. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Relationship Director - Security candidates.
✨Directly Apply to Kingdom Services Group Ltd
Don’t forget to apply for the Relationship Director - Security role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Kingdom Services Group Ltd.
We think you need these skills to ace Relationship Director - Security
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Kingdom Services Group Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Kingdom Services Group Ltd.
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Kingdom Services Group Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Kingdom Services Group Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Kingdom Services Group Ltd.
