At a Glance
- Tasks: Monitor services, respond to enquiries, and ensure colleague welfare in a fast-paced environment.
- Company: Join Kingdom Services Group, a leading provider of security and support services.
- Benefits: Flexible night shifts, supportive team culture, and opportunities for personal development.
- Other info: Full flexibility required; pre-employment checks will be conducted.
- Why this job: Make a real difference while working in a dynamic 24/7 command centre.
- Qualifications: 2 years in a service role, strong communication skills, and a passion for customer service.
The predicted salary is between 25185 - 27800 £ per year.
Location: Newton-le-Willows – WA12 area
Hours: Full-Time (Night shifts, 18:00–06:00)
Contract: Permanent
About The Role
Join our 24-hour Command Centre and play a pivotal role in keeping services running smoothly while ensuring the safety and wellbeing of colleagues. This is a fast-paced, service-led role where you will act as a central point of contact for service enquiries, incident response, and colleague welfare. You’ll need to stay calm under pressure, work efficiently, and make a real impact every day.
Key Responsibilities
- Responding to service enquiries in a timely and professional manner
- Managing ad hoc cover requests and schedule changes
- Handling incidents, alarms, and escalating where required
- Monitoring colleague attendance, absence, and welfare
- Conducting welfare checks and following escalation procedures
- Maintaining accurate and up-to-date records
- Managing access control at the National Support Centre
- Building strong relationships with clients
- Supporting compliance, audits, and company procedures
What We’re Looking For
- Minimum 2 years’ experience in a similar service-led role
- Strong communication and organisational skills
- Calm, confident, and able to work under pressure
- Good attention to detail and problem-solving ability
- Ability to work independently and as part of a team
- Competent in Microsoft Outlook, Word, and Excel
- Full 5-year employment history (with references)
- Right to work in the UK
- Willing to complete a personal credit check
- Passionate about customer service and delivering high standards
Why Join Kingdom?
- Supportive and fast-paced working environment
- Opportunities to learn and develop
- Be part of a team that makes a real difference
- Work within a 24/7 operational command centre
- Strong team culture focused on collaboration and excellence
Additional Information
- Full flexibility required due to the nature of night work
- Role involves working within a 24/7 operational environment
- Pre-employment checks will include references
Apply Today. If you’re organised, proactive, and ready to make an impact, we’d love to hear from you. Be proud. Be professional. Be Kingdom.
Service Care Centre Monitoring Officer in Newton-le-Willows employer: Kingdom Services Group Ltd
Kingdom Services Group is an exceptional employer, offering a supportive and fast-paced working environment where you can truly make a difference. With a strong team culture focused on collaboration and excellence, employees benefit from opportunities for personal growth and development while working in a dynamic 24/7 operational command centre in Newton-le-Willows. Join us to be part of a dedicated team that prioritises colleague welfare and service excellence.
Contact Details:
Kingdom Services Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Care Centre Monitoring Officer in Newton-le-Willows
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom Services Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom Services Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Care Centre Monitoring Officer in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom Services Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom Services Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom Services Group Ltd!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
