At a Glance
- Tasks: Oversee service delivery and maintain exceptional standards across client contracts.
- Company: Join Kingdom Services Group, a leading provider of specialist services in the UK.
- Benefits: Enjoy a competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact by leading teams and enhancing client relationships.
- Qualifications: 3+ years in operational management with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Reporting To: Account Director
Location: Field Based / North West with travel as required
Employment Type: 46 hours per week, 4 on 3 off - 07:00am - 18:30pm / 1 in 4 Weekends
About Kingdom Services Group
Kingdom Services Group is one of the UK’s leading providers of specialist services including security, cleaning, recruitment, training, and facilities support. With a strong national presence and a people‑first culture, we are committed to delivering service excellence, operational efficiency and customer‑focused solutions across a diverse portfolio of clients. At Kingdom, we believe in delivering service with care. Our values are built around professionalism, accountability, innovation and supporting our colleagues to succeed.
Role Purpose
The Delivery Manager is responsible for overseeing the operational delivery of services across a designated portfolio of contracts and client locations. The role focuses on maintaining exceptional service standards, strengthening client relationships, ensuring compliance and driving operational performance. The successful candidate will act as a key operational leader, supporting field teams, improving service delivery, resolving escalations and ensuring that all contracts operate efficiently, safely and in line with company expectations. This is a fast‑paced role requiring strong communication, organisation, leadership and problem‑solving skills.
Key Responsibilities
- Operational Delivery
- Manage and oversee the daily delivery of services across assigned contracts and locations.
- Ensure all operational activities are delivered in line with contractual agreements, company standards and customer expectations.
- Conduct regular site visits, audits, inspections and service reviews.
- Monitor KPIs, service levels, staffing performance and operational metrics.
- Identify opportunities for service improvement and implement corrective actions where required.
- Ensure all incidents, complaints and escalations are handled professionally and resolved promptly.
- Support mobilisation and transition of new contracts and operational changes.
- Client Relationship Management
- Build and maintain strong working relationships with clients and stakeholders.
- Act as the main point of contact for operational matters and service escalations.
- Deliver a professional, proactive and customer‑focused service.
- Attend client meetings and provide operational updates and performance reports.
- Ensure customers feel supported, informed and valued at all times.
- Team Leadership
- Support and guide operational teams to achieve high performance and service excellence.
- Promote a positive culture aligned with Kingdom values.
- Assist with recruitment, onboarding, training, coaching and development of colleagues.
- Conduct performance reviews, appraisals and support performance improvement plans.
- Provide leadership and support during operational challenges and investigations.
- Compliance & Health and Safety
- Ensure all operations comply with company procedures, legislation and industry regulations.
- Maintain accurate records, reports, audits and compliance documentation.
- Promote a culture of safety, accountability and professionalism.
- Support investigations into incidents, complaints, accidents and disciplinary matters.
- Ensure all teams adhere to safeguarding, health and safety and company compliance standards.
- Continuous Improvement
- Identify and implement operational improvements and efficiencies.
- Support innovation and best practice across contracts.
- Use operational data and reporting to drive informed decision‑making.
- Encourage collaboration and continuous development across teams.
Person Specification
Essential Experience & Qualifications
- Minimum 3 years’ experience in an operational, service delivery or management role.
- Experience managing teams within a fast‑paced service‑led environment.
- Strong customer service and stakeholder management experience.
- Full UK driving licence.
- Competent in Microsoft Office applications.
- Excellent written and verbal communication skills.
Desirable
- Experience within security, facilities management, retail or contract services.
- Leadership or management qualifications.
- Experience working with KPIs and operational reporting.
Key Skills & Competencies
- Strong leadership and organisational skills.
- Excellent communication and relationship‑building abilities.
- Ability to work under pressure and manage competing priorities.
- Professional and confident decision‑maker.
- Strong attention to detail and problem‑solving capability.
- Commercial awareness and operational understanding.
- Ability to motivate, engage and support teams.
- Proactive, adaptable and solutions‑focused approach.
Values & Behaviours
The Successful Candidate Will Demonstrate
- Integrity and professionalism.
- Accountability and ownership.
- Commitment to delivering service excellence.
- Respect and support for colleagues and customers.
- A collaborative and positive attitude.
- A continuous improvement mindset.
What We Offer
- Competitive salary.
- Company vehicle or travel allowance (where applicable).
- Career development and progression opportunities.
- Ongoing training and support.
- Pension scheme.
- Employee recognition programmes.
- A supportive and inclusive working environment.
EQUAL OPPORTUNITIES
Kingdom Services Group is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect.
Delivery Manager in Newton-le-Willows employer: Kingdom Services Group Ltd
Kingdom Services Group is an exceptional employer, offering a dynamic work environment where service excellence and employee growth are at the forefront. With a strong commitment to professional development, competitive salaries, and a supportive culture, employees can thrive in their roles while enjoying the benefits of a company vehicle or travel allowance, ongoing training, and recognition programmes. Located in the North West, this field-based role allows for flexibility and the opportunity to make a meaningful impact across various client locations.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Newton-le-Willows
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on a Delivery Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service delivery approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved service delivery in past roles. This is key for a Delivery Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery Manager in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Manager role. Highlight your experience in operational delivery and client relationship management, as these are key aspects of the job. We want to see how your skills align with our values and the specific requirements outlined in the job description.
Showcase Your Leadership Skills:As a Delivery Manager, strong leadership is crucial. Use your application to demonstrate your ability to lead teams and manage service delivery effectively. Share examples of how you've motivated teams or improved service standards in previous roles, so we can see your potential impact at Kingdom Services Group.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate well-structured applications that are easy to read, as this reflects your communication skills, which are vital for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application reaches us quickly and allows you to easily track your application status. Plus, it shows you're proactive and engaged, which is exactly the kind of attitude we value at Kingdom Services Group!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Delivery Manager. Familiarise yourself with Kingdom Services Group's values and how they align with your own experiences. This will help you articulate why you're a great fit for the position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you've successfully led a team through challenges or improved service delivery. Be ready to discuss how you can motivate and support teams in a fast-paced environment.
✨Client Relationship Focus
Since client relationship management is key, come prepared with examples of how you've built strong relationships with clients in the past. Discuss your approach to handling escalations and ensuring customer satisfaction, as this will demonstrate your proactive and customer-focused mindset.
✨Emphasise Continuous Improvement
Be ready to talk about how you've identified and implemented operational improvements in previous roles. Highlight your ability to use data to drive decisions and your commitment to fostering a culture of continuous improvement within teams.
