At a Glance
- Tasks: Support and optimise our HubSpot platform while driving user adoption and automation.
- Company: Join Kingdom Group, a growing organisation with over 11,500 colleagues.
- Benefits: Competitive benefits package and ongoing development through Kingdom Academy.
- Other info: Dynamic environment with exposure to multiple divisions and career growth opportunities.
- Why this job: Play a key role in enhancing CRM capabilities and making a real impact.
- Qualifications: Minimum 2 years' experience with CRM platforms; HubSpot experience preferred.
The predicted salary is between 40500 - 49500 £ per year.
Newton-le-Willows Head Office
Kingdom Group is looking for an experienced CRM Administrator to support and optimise our Group-wide Hub Spot platform and play a key role in the continued development of our CRM capability.
This is a fantastic opportunity to join a growing organisation with over 11,500 colleagues, where you'll support user adoption, drive automation, maintain data quality and deliver meaningful business insight across multiple divisions.
You'll become a key point of contact for CRM across the Group, helping ensure Hub Spot is fully optimised, aligned to business processes and delivering maximum value to users across the business.
About Kingdom
Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training.
Our specialist divisions are supported by shared values, central expertise and innovative technology, enabling us to provide high-quality, integrated solutions to customers nationwide.
As we continue to grow, we’re investing in our systems, people and processes, and CRM sits at the heart of that journey.
- What You’ll Be Doing
- As CRM Administrator, You Will
- Support and optimise the Group Hub Spot platform
- Drive CRM best practice, governance and user adoption
- Build and maintain workflows and automation that improve efficiency
- Create impactful dashboards, reports and management information
- Deliver CRM training and onboarding for new users
- Manage integrations with third-party platforms
- Ensure CRM data remains accurate, compliant and reliable
- Support marketing activity, lead generation and business growth
- Champion smarter ways of working through technology and automation
- Manage user permissions, licences and access controls
- Support database imports, migrations and system enhancements
What We're Looking For
Essential Experience
- Minimum 2 years' experience working with CRM platforms
- Hub Spot experience highly desirable
- Hub Spot certification desirable
- Experience of workflow automation and reporting
- Experience supporting marketing automation and lead generation campaigns
- Understanding of GDPR and data protection requirements
- You’ll Be
- Organised and highly detail-oriented
- Analytical and commercially aware
- Confident working with stakeholders across all levels
- Passionate about technology and process improvement
- Proactive, accountable and solutions-focused
- A strong communicator with a continuous improvement mindset
- Committed to maintaining high standards of data quality and compliance
Why Join Kingdom?
- Opportunity to play a key role in the development of a Group-wide CRM platform
- Exposure to colleagues and stakeholders across multiple divisions
- Ongoing development through Kingdom Academy
- Involvement in CRM projects, automation and business improvement initiatives
- Growing business with ambitious plans
- Competitive benefits package
- Pre-Employment Checks
- Full five-year employment history check
- Two satisfactory employment references
- Credit check
- Right to work verification
- #J-18808-Ljbffr
CRM Administrator in Newton-le-Willows employer: Kingdom Services Group Ltd
Kingdom Services Group Ltd is an excellent employer for those passionate about environmental conservation and community engagement. With a focus on employee development, the company offers training opportunities and a supportive team culture, ensuring that staff feel valued and empowered in their roles. Working in the Monmouth area not only provides a chance to make a tangible impact on local communities but also comes with the benefit of flexible shifts and weekly pay.
Contact Details:
Kingdom Services Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator in Newton-le-Willows
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom Services Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom Services Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Administrator in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom Services Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom Services Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom Services Group Ltd!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
