Credit Controller in Newton-le-Willows

Location

Newton-le-Willows

Salary

£28,000 per annum

Hours

37 hours per week, Monday to Friday

Contract Type

• Full Time
• Join a Growing, People-Focused Business

Kingdom Group is one of the UK's leading providers of Security, Cleaning, Recruitment and Training services.

With over £300 million in annual revenue, a workforce of more than 11,500 colleagues, and operations supporting more than 5,000 customer sites nationwide, we're continuing to grow while staying true to our people-first values.

We're looking for an experienced and motivated Credit Controller to join our Finance team in Newton-le-Willows.

This is an excellent opportunity to play a key role in supporting the financial success of a large and growing organisation while building strong relationships with customers and stakeholders across the Group.

About The Role

As a Credit Controller, you will be responsible for ensuring the timely collection of payments, reducing aged debt, resolving invoice disputes, and maintaining accurate customer account records.

Working closely with customers, operational teams, invoicing, systems, and finance colleagues, you will help safeguard the company's cash flow while delivering an excellent customer experience.

You'll be a confident communicator who can build positive relationships, resolve issues professionally, and take ownership of your accounts from start to finish.

This role would suit someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high standards of accuracy and customer service.

Key Responsibilities

• Proactively manage outstanding debt and collections activity in line with agreed payment terms.
• Monitor customer accounts and identify overdue balances.
• Maintain accurate and up-to-date account records and documentation.
• Investigate and resolve invoice queries, disputes, and reconciliation issues.
• Build strong working relationships with customers and internal stakeholders.
• Work collaboratively with operational, invoicing, systems, and finance teams.
• Support prompt payment, service continuity, and customer satisfaction.
• Produce accurate reports and management information when required.
• Ensure all activities are completed in line with company policies, procedures, and governance standards.
• Contribute to continuous improvement initiatives across the Credit Control function.

What We're Looking For

Essential Experience

• Minimum of 2 years' Credit Control or Accounts Receivable experience.
• Experience managing customer accounts, aged debt, reconciliations, invoice queries, and disputes.
• Strong debt collection and account management skills.
• Experience building positive customer and stakeholder relationships.
• Excellent organisational and time management skills.
• Strong Microsoft Office skills, particularly Excel and Outlook.

Desirable Experience

• Previous experience using Sage Intacct.
• AAT qualification or other finance-related qualification.
• Credit Control or Accounts Receivable training.

Skills and Attributes

• We're Looking For Someone Who Can Demonstrate
• A strong understanding of credit control processes and collections activities.
• Excellent negotiation and communication skills.
• Confidence communicating with stakeholders at all levels.
• Strong analytical and problem-solving abilities.
• Exceptional attention to detail and accuracy.
• Commercial awareness and sound decision-making.
• The ability to prioritise workload and manage competing deadlines.
• A proactive, professional, and customer-focused approach.
• The ability to quickly learn and adapt to new systems and processes.

Essential Requirements

• Credit Control, Accounts Receivable, Finance, or Customer Account Management experience.
• Strong aged debt management and query resolution skills.
• Excellent communication and relationship-building abilities.
• Good Microsoft Office skills, particularly Outlook and Excel.
• A professional approach with high standards of integrity and accuracy.
• A commitment to delivering Kingdom's CARE Values every day.
• Background Screening
• A full 5-year checkable work history.
• A minimum of 2 employment references.
• Successful credit check clearance.
• Right-to-work verification.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• AAT qualification, finance qualification, or Credit Control training is desirable.
• Relevant practical experience will be considered in place of formal qualifications.

Why Join Kingdom?

At Kingdom, we believe our people are our greatest asset. We invest in our colleagues, support career development, and create opportunities for long-term success.

Benefits Include

• £28,000 annual salary
• 22 days annual leave plus public holidays
• Additional annual leave day for 100% attendance

• Pension Scheme

• 5% Employee Contribution
• 3% Employer Contribution
• Opt-out option available
• Free on-site parking
• Access to learning and development through Kingdom Academy
• Career progression opportunities across the wider Kingdom Group
• A supportive and collaborative working environment
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