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- Tasks: Welcome customers and provide information while ensuring security protocols are followed.
- Company: Join Kingdom Services Group, a key partner to Morrisons Supermarkets.
- Benefits: Enjoy a competitive salary, pension scheme, training, and discounted food on duty.
- Why this job: Be part of a friendly team, enhance customer experiences, and develop your career.
- Qualifications: No experience necessary; just bring your enthusiasm and communication skills!
- Other info: Immediate start available; flexible hours with overtime opportunities.
Meet and Greet Customer Service Operative
Join to apply for the Meet and Greet Customer Service Operative role at Kingdom Services Group Ltd
Meet and Greet Customer Service Operative
1 day ago Be among the first 25 applicants
Join to apply for the Meet and Greet Customer Service Operative role at Kingdom Services Group Ltd
Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Meet & Greet Customer Service Operative to join our team.
A Meet and Greet Customer Service Operative in the security sector typically involves providing a warm, welcoming, and professional first point of contact for visitors or customers while ensuring security protocols are followed.
Where: Morrisons store at Fort William, PH33 area.
When: We’re looking to get the right person in to the team with an immediate start.
Hours: On average 54 hours per week. Monday to Saturday 11:00am – 22:00pm, Sunday 10:00am – 20:00pm. 5 days out of 7.
Salary: £14.00 per hour + Company perks & Pension
What’s In It For You
- Pension scheme.
- Training, career development & progression opportunities.
- Overtime opportunities.
- Access to advanced / early pay scheme.
- Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
- Discounted food & drink when on duty.
- Free Parking.
Key Responsibilities
Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:
- Greet customers with a warm, friendly demeanor as they arrive.
- Create a welcoming environment and ensure customers feel valued.
- Address and answer initial inquiries, offering basic information about services, products, or event details.
- Direct customers to appropriate departments, resources, or staff as needed.
- Handle concerns or complaints courteously, providing solutions or escalating to the manager if necessary.
- Work closely with other departments to streamline customer flow and ensure service consistency.
- Notify relevant departments when customers are ready to be attended to, enhancing communication and service efficiency.
- Work closely with the on-site security team to ensure that both customer service and security goals are achieved.
- Assist in emergency procedures, such as evacuations, if necessary.
About You
- We’re interested in hard working people, who can work flexibly as part of a team to deliver great customer service every time.
- Although retail experience is desirable, it’s not essential as we’ll make sure you know everything you need to do a great job.
- We are an equal opportunities employer and welcome applications from all sections of the community.
- Proven work experience as a Greeter or similar role.
- Customer service experience a plus.
- An understanding of our product(s) and the product(s) of our main competitors.
- Excellent interpersonal and communication skills.
- Basic computer knowledge.
If this sounds like you and you’d like to begin your journey on a career with Kingdom Services Group, we would love to talk to you!
This role requires a criminal background check via the Disclosure and Barring Service.
If you already have a DBS certificate, and are registered with the DBS Update Service, please inform our Onboarding Team of this.
If you are the successful candidate, we will ask for your permission to access the DBS Update Service and we may also need to view your disclosure certificate.
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Seniority level
Entry level
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Industries
Security and Investigations
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Meet and Greet Customer Service Operative employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meet and Greet Customer Service Operative
✨Tip Number 1
Familiarise yourself with the Morrisons store layout and services. Knowing where everything is will help you direct customers efficiently and create a positive first impression.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable greeting customers and addressing their inquiries.
✨Tip Number 3
Understand the importance of security protocols in your role. Being knowledgeable about these procedures will not only enhance your confidence but also ensure you can assist effectively in any situation.
✨Tip Number 4
Network with current employees or others in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Meet and Greet Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or similar roles. Emphasise any skills that align with the responsibilities of a Meet and Greet Customer Service Operative, such as communication and interpersonal skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Kingdom Services Group and how your background makes you a great fit for the position.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as problem-solving, teamwork, and the ability to handle customer inquiries effectively. Provide examples from past experiences where you demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in customer service roles.
How to prepare for a job interview at Kingdom Services Group Ltd
✨Show Your Warmth
As a Meet and Greet Customer Service Operative, your ability to create a welcoming atmosphere is crucial. Practice greeting friends or family with a warm smile and friendly tone to convey genuine enthusiasm during the interview.
✨Know the Company
Familiarise yourself with Kingdom Services Group and their partnership with Morrisons. Understanding their values and services will help you answer questions more effectively and demonstrate your interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Be ready to discuss how you would handle inquiries, complaints, or emergencies, showcasing your problem-solving skills and customer service mindset.
✨Highlight Teamwork Skills
This position requires collaboration with various departments and the security team. Share examples from your past experiences where you successfully worked as part of a team to achieve a common goal, emphasising your flexibility and communication skills.
