Cleaning/ Housekeeping Account Manager (17614a) in London

Kingdom Cleaning have an excellent opportunity for an experienced Cleaning/Housekeeping Account Manager to join our established and successful team. The role covers a brand new flagship office and further other locations within our client campus. The Account Manager is required to have a strategic yet hands-on, high-energy, revenue-driven powerhouse who can evidence consistent revenue growth on a business similar in size and set the new vision to drive immediate revenue impact. This is a pivotal role in shaping innovation, technology and having the mindset of making a difference in leading this contract to be 'the best in class' in all that we do.

When: We’re looking to get the right person into the team ASAP!

Where: Canary Wharf, London

Hours: On average 40 hours per week, Monday to Friday 09:00am - 17:00pm or to suit the business needs.

Pay rate: £60,000.00 Per Annum

What’s in it for you?

• Being a leader of a 1.1mSqFt corporate flagship site office
• Competitive Market Salary.
• Access to Advanced / Early Pay Scheme.
• 22 Days Annual Leave + Official Bank Holidays.
• Access to Group Care scheme.
• Workplace Pension.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans (Kingdom Academy).

Job Purpose:

• Leading a 24/7 operation with an on-site management team and over 100 staff operatives.
• Support the regional and account management teams with the cleaning operation within their area of responsibility.
• Responsible for motivating and training the cleaning operatives to meet the business objectives.
• Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.
• Maintain and grow on-site KPIs and relationships with a proactive focus on relationship building and customer SLAs.
• Motivating, leading and developing a large team within a flagship corporate office.
• To identify productivity opportunities and enhancements of the services through day-to-day operations.
• Being able to end-to-end present supporting documents and host presentations internally and externally on various subjects.

Key Responsibilities:

• Having an eye for detail, being able to analyse information, data to be able to make decisions that will improve operations and service levels.
• To attend and present monthly operations reviews against an agenda set by line management and clients.
• To be motivated and to promote/support, recognise and reward and maintain the right balance between colleague happiness and drive.
• Being able to support and lead Kingdom processes HR, HSQE, training and development processes and policies.
• Being able to focus and drive succession planning for the contract with any individuals and team members.
• To implement and hold monthly review meetings internally with the support of the Kingdom account team to discuss with our CBRE clients within our site at Canary Wharf.
• To support and ensure that files are kept up to date with trackers and action plans where needed to ensure live data is readily available to be shared with clients or Kingdom teams where needed.
• To support and ensure spending and budgets are met with further planning through the contract, with regular reviews with line management and clients.

The successful applicant will match the below skill set:

• Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector.
• Knowledge expert/professional in the cleaning/housekeeping sector.
• Knowledge and experience within a high spec hospitality level cleaning, and to include Pest Control, Window Cleaning and Washroom Services.
• Client account management at a senior level, ideally with multi-location responsibilities.
• Have experience in cleaning services within the banking/finance sector.
• Good communication and interpersonal skills.
• Can demonstrate strategy and planning ideas and can implement visions to operations.
• Able to multi-function operations over more than one building/location.
• Work alongside our supplier partners to ensure the contract gets best in class with service and innovational concepts.

Professional Qualifications & Licenses (holding or working towards a distinct advantage):

• A full clean UK driving licence holder.
• A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
• Other appropriate professional qualifications.