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- Tasks: Supervise cleaning and security teams to ensure a safe and welcoming environment.
- Company: Join Kingdom Services Group Ltd, an award-winning team in Hastings.
- Benefits: Competitive pay, career progression, and access to free online training.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic role.
- Qualifications: Strong leadership, organisational skills, and a Door Supervisor Licence required.
The predicted salary is between 27000 - 28000 £ per year.
An excellent opportunity has arisen for a Soft Services Site Lead to join Kingdom Services Group Ltd, working at a shopping centre in Hastings. In return we offer a company award scheme, optional workplace pension, career progression and access to a substantial free online training academy for professional development.
The successful candidate will be self‑motivated and must have excellent customer service and organizational skills, combined with a flexible approach to working. They will need to work effectively both as a team member and positively motivate and inspire the security & cleaning teams to achieve performance objectives.
Hours: Average of 38 hours per week, mixture of days and nights. Pay: £13.00 per hour
About The Role
We are seeking a proactive and organised Soft Services Supervisor to oversee the daily delivery of high‑quality soft services across our site. This role is responsible for supervising teams involved in cleaning, and security, to ensure a safe, clean, and welcoming environment. The ideal candidate will have strong leadership skills, excellent attention to detail, and the ability to maintain high service standards while supporting and motivating a team.
Key Responsibilities
- Supervise and coordinate daily soft services operations including cleaning, waste management, and other support functions.
- Lead, motivate, and supervise a team of soft services staff to maintain high performance and service standards.
- Conduct regular inspections of facilities to ensure cleanliness, hygiene, and presentation standards are maintained.
- Provide training, guidance, and performance feedback to team members.
- Ensure compliance with health and safety policies, procedures, and regulations.
- Monitor stock levels of cleaning materials and consumables and place orders when required.
- Handle service issues or complaints promptly and implement corrective actions where necessary.
- Maintain accurate records, reports, and documentation.
Requirements
- Strong leadership and team management skills.
- Good knowledge of cleaning standards, health & safety, and COSHH regulations.
- Excellent organisational and communication skills.
- Ability to work independently and manage multiple priorities.
- Proficiency in basic IT systems.
- Flexible approach to working hours if required.
- Door Supervisor Licence.
- First Aid or Health & Safety certification.
Desirable
- Relevant facilities management or cleaning industry qualification.
- Previous experience in a soft service’s supervisory role within facilities management, hospitality, healthcare, or a similar environment.
- Experience managing large teams or multi-service environments.
- CCTV Licence.
We’re looking for confident, caring security professionals who want to make a difference and join our award‑winning team. This is a chance to step into a career where you can grow, belong, and make an impact.
Dual Supervisor Security and Cleaning in Hastings employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Supervisor Security and Cleaning in Hastings
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and cleaning sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in making a difference in their team!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you motivated a team or handled a tough situation. This will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our award-winning team.
We think you need these skills to ace Dual Supervisor Security and Cleaning in Hastings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience in managing teams, as this is key for the Soft Services Supervisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the role. Share specific examples of how you've motivated teams or improved service standards in previous positions. This is your chance to shine!
Show Off Your Customer Service Skills: Since excellent customer service is crucial for this role, make sure to include any relevant experiences where you’ve gone above and beyond to meet customer needs. We love candidates who can demonstrate their commitment to creating a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Soft Services Supervisor role. Familiarise yourself with cleaning standards, health & safety regulations, and the specific needs of a shopping centre environment. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams. Think of specific examples where you've motivated staff or handled service issues effectively. Highlighting your leadership style and how you inspire others will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Since this role involves ensuring a welcoming environment, be ready to share instances where you've gone above and beyond for customers. Discuss how you handle complaints and ensure high service standards, as this is crucial for maintaining a positive atmosphere in the shopping centre.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to shine!