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- Tasks: Manage cleaning contracts, ensuring high standards and smooth operations.
- Company: Join Kingdom Group, a supportive and award-winning team.
- Benefits: Competitive salary, company car, early pay scheme, and mental health support.
- Why this job: Make a real impact by delivering excellence in cleaning services.
- Qualifications: 5 years in a similar role, driving license, and strong communication skills.
- Other info: Dynamic environment with opportunities for career growth and recognition.
The predicted salary is between 28000 - 38000 ÂŁ per year.
Kingdom Group have an excellent opportunity for a Contract Manager to join our established and successful team. This role is all about contract visibility, building and supporting site teams to feel valued and role confident, and ensuring every contract runs smoothly and consistently to meet the standard. The position involves building relationships and solving problems, requiring an organised and structured individual who is passionate about delivering cleaning excellence.
Location: South Region
Hours: 40 hours per week, Monday to Friday 08:30am - 17:00pm or to meet the demands and objectives of the primary role.
Salary: Up to ÂŁ33,500 per annum + Company Car.
What’s In It For You:
- Access to advanced / early pay scheme.
- Death in Service Insurance Scheme: 1 x Salary (available on successful completion of trial period).
- Free uniform & equipment (job role applicable).
- Colleague CARE Platform - links to huge benefits, mental health & wellbeing support and much more.
- Community social value days (available at Line Managers discretion and in line with CSVD policy).
- Weekly recognition and reward scheme.
- Refer a friend monetary scheme (terms and conditions apply).
- Award winning team and supportive work environment.
Role Description:
The role of Contract Manager is to maximise contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specifications. You will have the overall responsibility for the contracts assigned to you, liaising with your Director of Service on a daily basis (or as agreed) updating them on all matters relating to the contracts in your remit.
Experience/Qualifications:
- Minimum 5 years in a similar role within a service-led organisation.
- A driving license holder.
- Full five-year checkable employment history including a minimum of 2 work references, a personal credit check and right to work in the UK.
- Relevant other qualifications welcome.
Live Our Culture:
- Aligned to our CARE values.
- Thrives working in a fast‑paced, service-led, entrepreneurial environment.
- Confident to change the status quo and look for better ways of working with a can‑do approach.
- Takes ownership and accountability to follow through tasks.
- Champions consistency, process compliance and communication.
- A confident brand ambassador, passionate about delivering service with care.
Skills:
- Knows how to recruit, build and retain a high‑performing team.
- Output and results orientated.
- Thinks and acts commercially.
- Clear and responsive communicator with strong interpersonal skills and a strong presenter.
- Pro‑active, takes ownership, organised and detailed.
- Comfortable using Microsoft Office and quick to pick up internal platforms such as our auditing and rostering systems.
- Uses data to drive measurable results.
Key Responsibilities:
- Deliver best-in-class service through a controlled operational structure and a well‑maintained and current HOW‑written process manual.
- Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender).
- Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best in‑class service delivery.
- Implement and oversee appropriate MI to monitor service delivery.
- Build strategic and operational level, brand ambassador relationships with your clients.
- Support relevant statutory compliance and other regulations.
- Comply with any HOW we do business process manual/s relevant to role.
- Support the use, maximisation, centralisation, and best‑practice of ALL Kingdom Centres.
- Attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement and share any feedback from our clients where needed.
- Recognise and reward and maintain the right balance between colleague happiness and drive.
- Support disciplinary and grievance & constructive management of conflicts.
- Succession planning for the contract with any individuals and team members.
- Implement and hold monthly review meetings internally with the support Kingdom account team to discuss your contracts and sites with an overview of the account and share feedback and news where appropriate.
- Ensure that files are kept up to date with trackers and action plans where needed to ensure live data is readily available to be shared with clients or Kingdom teams where needed.
If this sounds like you and you’d like to begin your journey with Kingdom please apply now!
Contract Manager - Cleaning in Harlow employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Cleaning in Harlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Kingdom Group and their values. Understand their approach to contract management and customer service, so you can showcase how your experience aligns with their needs during the chat.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will show that you're not just about talk but can deliver results when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Kingdom Group.
We think you need these skills to ace Contract Manager - Cleaning in Harlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in service-led organisations and how you align with our CARE values. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've maximised contract profitability or improved service delivery in previous roles. We love seeing measurable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the right fit for the job.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you'll be managing. Familiarise yourself with the key responsibilities and challenges mentioned in the job description. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your People Skills
As a Contract Manager, building relationships is crucial. Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your communication skills and how you've resolved conflicts or improved team dynamics.
✨Be Organised and Structured
The role requires an organised individual, so come prepared with a clear structure for your answers. Use the STAR method (Situation, Task, Action, Result) to articulate your experiences. This will help you present your thoughts clearly and effectively.
✨Demonstrate Your Customer Focus
Since the role is customer-oriented, think of specific instances where you've gone above and beyond to meet client needs. Be ready to discuss how you ensure high standards of service delivery and how you measure success in your previous roles.
