At a Glance
- Tasks: Manage customer accounts and ensure exceptional service in a fast-paced aerospace environment.
- Company: Join a leading aerospace manufacturing business in Fareham with a collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and a chance to make an impact.
- Other info: Dynamic role with opportunities for continuous improvement and cross-department collaboration.
- Why this job: Become a trusted partner for key customers and enhance their experience.
- Qualifications: Experience in customer service or account management, strong ERP skills, and analytical abilities.
The predicted salary is between 42750 - 52250 £ per year.
Are you an experienced
Customer Service Specialist, Customer Account Coordinator or Customer Account Manager with a background in aerospace or manufacturing?
Do you enjoy building strong customer relationships, managing customer demand and working closely with production and supply chain teams to deliver exceptional service?
- We're supporting a leading aerospace manufacturing business in
- Fareham who are looking to recruit a
Customer Service Specialist to join their growing Customer Services team.
This is a fantastic opportunity to become the trusted point of contact for key customer accounts, helping to drive customer satisfaction while supporting business performance across Quality, Delivery and Operational Excellence.
What's the role all about? As a
Customer Service Specialist , you'll take ownership of a portfolio of aerospace customer accounts, acting as the primary point of contact for customer enquiries, forecasts, orders and delivery performance.
Working closely with Planning, Production, Supply Chain, Engineering and Quality teams, you'll ensure customer requirements are understood, communicated and delivered while maintaining accurate ERP data and contractual compliance.
This is a highly collaborative role that would suit someone who enjoys customer interaction, analysing data and working in a fast-paced manufacturing environment.
Key responsibilities
- Customer Account Management
- Manage a portfolio of key aerospace customer accounts
- Build strong, long-term customer relationships based on trust and communication
- Act as the primary point of contact for customer enquiries, orders and delivery updates
- Develop a detailed understanding of customer products, contracts, forecasts and manufacturing requirements
- Represent the voice of the customer across the business
- Forecast & Demand Planning
- Review and validate customer forecasts against ERP demand
- Analyse forecast trends and identify potential risks or anomalies
- Challenge forecast changes using historical demand data and operational analysis
- Work closely with Planning and Production to balance customer demand with manufacturing capacity
- Proactively identify and escalation delivery risks
- Order Book Management
- Manage customer order books to ensure accuracy and on-time delivery
- Coordinate backlog management and recovery plans
- Conduct regular order book reviews
- Monitor overdue orders and drive recovery actions
- Maintain accurate customer schedules and order information
- ERP & Data Management
- Process customer orders accurately within the ERP system
- Maintain high levels of data integrity across customer accounts
- Ensure contractual requirements are reflected correctly within the ERP system
- Perform Sales Order Reviews and maintain accurate customer master data
- Produce reports and analyse customer performance data
- Continuous Improvement & Compliance
- Support Lean Manufacturing and Continuous Improvement initiatives
- Identify opportunities to improve customer service processes and ERP accuracy
- Ensure compliance with AS9100, customer requirements and company procedures
- Support internal and external audits
- Maintain complete traceability of customer communications and transactions
- Support engineering changes, New Product Introduction (NPI) projects and customer improvement initiatives
- What you'll need
- To Be Successful In This Role, You'll Have
- Previous experience within Customer Services, Customer Account Management or Sales Order Processing in a manufacturing environment
- Experience managing customer forecasts, schedules and demand planning
- Strong ERP experience (Syspro, SAP or similar)
- Excellent Microsoft Office skills, particularly Excel
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience working within AS9100, ISO9001 or another regulated manufacturing environment
- Ability to manage multiple priorities while maintaining exceptional attention to detail
Desirable
- Aerospace manufacturing experience
- Understanding of Export Control requirements
- Experience using CRM systems
- Lean Six Sigma Yellow Belt
- Degree in Business, Engineering or a related discipline
About You
You're someone who thrives on building relationships and delivering outstanding customer service while balancing commercial priorities and operational performance.
- You’ll Be
- Customer-focused
- Commercially aware
- Highly organised
- Analytical and data-driven
- A confident communicator
- Proactive and solutions-focused
- Comfortable working independently and as part of a cross-functional team
- Passionate about continuous improvement
Why join?
This is an opportunity to join a growing aerospace manufacturing business where you'll become a trusted partner to key customers while working closely with multiple departments to deliver exceptional service and operational performance.
You’ll play a key role in improving customer experience, driving business performance and supporting the continued growth of the organisation.
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Customer Service Specialist in Fareham employer: Kingdom Services Group Ltd
Kingdom Services Group Ltd is an excellent employer for those passionate about environmental conservation and community engagement. With a focus on employee development, the company offers training opportunities and a supportive team culture, ensuring that staff feel valued and empowered in their roles. Working in the Monmouth area not only provides a chance to make a tangible impact on local communities but also comes with the benefit of flexible shifts and weekly pay.
Contact Details:
Kingdom Services Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom Services Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom Services Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom Services Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom Services Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom Services Group Ltd!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
