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For Companies At a Glance
- Tasks: Support customers and manage accounts in a fast-paced aerospace environment.
- Company: Join a respected aerospace company with steady growth and a supportive team.
- Benefits: Up to £34,000 salary, five weeks’ holiday, gym access, and great training.
- Why this job: Make a real impact by maintaining customer relationships and delivering excellent service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours and opportunities for professional development.
The predicted salary is between 28000 - 40000 £ per year.
Overview
Customer Service Co-ordinator role in a market-leading aerospace business. This is a full-time role working 38 hours per week with flexible start times between 7 am and 9 am, finishing between 4 pm and 6 pm, plus a half-day on Fridays. You’ll spend three days on site with the team and can work up to two days from home.
Location & Salary
Location: Segensworth, near Portsmouth/Southampton, Hampshire
Salary: Up to £34,000 plus five weeks’ holiday, 11% pension, share-save scheme, supermarket discounts, on-site gym, excellent training and strong support from a long-standing team.
About the role
You’ll be part of a fast-paced team of four supporting a growing customer base. The company has many loyal, long-term partnerships, and you’ll play a key part in maintaining these relationships and delivering excellent service. Most customer interaction is via portals, email and telephone.
Responsibilities
- Manage allocated accounts day-to-day, keeping customers informed about deliveries and order status
- Process orders, manage appointments and field customer inquiries via portals, email and telephone
- Address and resolve customer complaints in coordination with the manager and an experienced team
- Take part in on-site (and occasional off-site) client meetings
What we’re looking for
- Proven customer service experience, ideally within manufacturing or engineering
- Strong communication skills and the ability to work collaboratively
- Good IT literacy and confidence using customer portals
- Interest in regulated standards and processes
- A proactive, focused approach with a willingness to learn
About the company
Kingdom People is acting as a Recruitment Agency on behalf of its client.
This is an excellent opportunity to join a respected aerospace company employing around 180 people on site, with steady year-on-year growth.
How to apply
To find out more, contact Neil Williams at Kingdom People on 02392 483944, or click Apply Now to send your CV — we’ll review it promptly and be in touch.
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Customer Service Coordinator employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle specific situations, like resolving complaints or managing orders. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent achievements can help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to jump into a dynamic role like Customer Service Coordinator.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience in customer service, especially if it’s in manufacturing or engineering. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it’s through your writing style or how you present your experiences, let us see that you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in manufacturing or engineering. Be ready to share specific examples of how you've handled customer inquiries and complaints in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction via email and phone, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with discussing your communication style.
✨Familiarise Yourself with IT Tools
Get to grips with any customer portals or IT systems mentioned in the job description. If you have experience with similar tools, be prepared to discuss how you used them effectively in previous roles.
✨Demonstrate Your Proactive Attitude
Employers love candidates who show initiative. Think of times when you went above and beyond for a customer or took the lead on a project. Share these stories to highlight your proactive approach during the interview.
