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- Tasks: Provide top-notch concierge and security services at a student accommodation site.
- Company: Join Kingdom Services Group Ltd, a leader in security solutions.
- Benefits: Enjoy a competitive pay rate, career progression, and access to free online training.
- Why this job: Be part of a dynamic team, ensuring safety while developing your skills.
- Qualifications: SIA licence required; customer service experience is a plus.
- Other info: Flexible working hours with a focus on teamwork and diversity.
An excellent opportunity has arisen for a Concierge Security Officer to join Kingdom Services Group Ltd, working at a student accommodation site in Salford, Manchester M6 area.
In return we offer a company award scheme, optional work place pension, career progression and access to a substantial free online training academy for professional development.
Hours: On Average 66 Hours per Week, as per site rota. Monday to Wednesday 18.00 till 08.00, Saturday and Sunday 06.00 till 18.00. 3 nights and 2 days.
Pay rate: £12.21 per hour.
Person specification:
• A valid SIA licence; or applied for.
• A full five year checkable employment history;
• Excellent customer service skills;
• Previous experience in a similar role is desirable.
• Excellent communication skills are required both written and verbal.
• Have a good level of judgement professionalism.
• IT skills
• Physically & medically fit
• Be of smart appearance
• Enthusiastic and willing to develop new skills
• 2 – 5 years’ experience would be advantageous
• Must have the ability to deal with the emergency services
• Must be willing to undertake an enhanced DBS paid for by Kingdom.
The Role: Deliver a high quality concierge and security service to our clients
Responsibilities:
• Act as an initial point of contact
• Ensuring overall safety and security of the premises out of hours
• Responds to all faults within the premises as discovered.
• Monitor access to the premises and visitors
• Meeting the requirements of health and safety policies and practices
• Reporting incidents and anti-social behaviour
• Effective recording of information
• Implementing policies and procedures to ensure effective service delivery
• Advises management promptly of any signs of problems or concerns about a client
• Reporting repairs to maintenance contractors by using appropriate systems
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination
Knowledge and Experience
• An understanding of Health & Safety at work & the likely issues to occur in a residential building.
• A mature & non-judgmental attitude to working with a client group that may present challenging behaviour
• Effective Communication – Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely
• Teamwork – Considerate & supportive, flexible & responsible Essential
• Customer Focus – Builds effective and boundaried relationships, enabling and promoting positive relationships with people from differing backgrounds.
• Able to be flexible in approach to responsibilities and to working hours
Examples of our fantastic colleague welfare includes: –
- Great people management
- Pension and real time access, includes Dragon Perks (a bunch of freebies)
- A real career pathway
- Professional development training/ via Skills Centre
- Company award scheme
- Awards & Commendations
- Colleague Zone web portal
Concierge Security Officer (16883) employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Security Officer (16883)
✨Tip Number 1
Familiarise yourself with the specific requirements of the Concierge Security Officer role. Make sure you understand the importance of having a valid SIA licence and how to demonstrate your customer service skills effectively during any interactions.
✨Tip Number 2
Network with current or former employees of Kingdom Services Group Ltd. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to emergency situations and customer service challenges. This will help you showcase your judgement and professionalism, which are key traits for this role.
✨Tip Number 4
Highlight any relevant experience in similar roles during your discussions. If you've worked in security or customer-facing positions before, be ready to share specific examples that demonstrate your skills and ability to handle diverse situations.
We think you need these skills to ace Concierge Security Officer (16883)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Concierge Security Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in security or customer service roles. Use specific examples to demonstrate your ability to handle emergencies, communicate effectively, and maintain a safe environment.
Showcase Your Skills: Make sure to mention your SIA licence status and any relevant IT skills. Highlight your communication abilities and your commitment to professionalism, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how you can contribute to the team. Be sure to express your enthusiasm for the role and your willingness to develop new skills.
How to prepare for a job interview at Kingdom Services Group Ltd
✨Showcase Your Customer Service Skills
As a Concierge Security Officer, excellent customer service is key. Be prepared to share examples of how you've successfully handled difficult situations or provided exceptional service in previous roles.
✨Demonstrate Your Communication Abilities
Effective communication is crucial in this role. During the interview, focus on your ability to convey information clearly and listen actively. You might want to practice answering questions concisely and confidently.
✨Highlight Relevant Experience
If you have previous experience in security or a similar role, make sure to discuss it. Talk about specific responsibilities you had and how they relate to the job you're applying for at Kingdom Services Group Ltd.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various situations, such as dealing with emergencies or managing challenging behaviour. Think through potential scenarios and formulate your responses ahead of time to demonstrate your judgement and professionalism.