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For Companies At a Glance
- Tasks: Ensure safety and provide excellent customer service in a supported living environment.
- Company: Join the friendly team at Kingdom Services Group Ltd.
- Benefits: Competitive pay, pension scheme, training, and career progression opportunities.
- Why this job: Make a real difference by creating a secure and welcoming space for residents and visitors.
- Qualifications: Strong communication skills; SIA licence preferred but not essential.
- Other info: Flexible shifts with overtime options and supportive work culture.
Kingdom Services Group has a great opportunity for a Concierge Security Officer to join our team working within the premises of a supported living site in Southend, SS2 area. The Concierge Security Officer is responsible for providing a secure and welcoming environment for visitors, residents, or employees within the facility. This position requires balancing excellent customer service with security tasks to ensure safety while also addressing the needs and concerns of the public.
Salary and Hours
- Salary: £11.44 per hour.
- Hours: On average 56 hours per week, shifts as per site rota. 4 on 4 off pattern 22:00pm - 08:00am.
What’s in it for you?
- Contributory pension scheme.
- A friendly and supportive team.
- Training, career development & progression opportunities.
- Overtime opportunities.
- Access to advanced / early pay scheme.
- Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
Key Responsibilities
- Greet and assist visitors, residents, or employees in a professional and friendly manner.
- Manage the sign‑in/out process, check identification, and issue visitor passes.
- Maintain visitor logs and ensure no unauthorised access to restricted areas.
- Monitor and control building access points, ensuring only authorised individuals enter.
- Maintain key control procedures for both staff and visitors.
- Implement proper security protocols to handle breaches or suspicious behaviour.
- Conduct regular patrols of the building and surrounding areas to identify any security risks.
- Monitor security systems, including CCTV cameras, alarm systems, and access control.
- Respond to alarms and investigate disturbances or suspicious activities.
- Respond to emergencies, including medical incidents, fires, or safety hazards.
- Report and document any security incidents, breaches, or suspicious activities in detail.
- Work with local law enforcement and emergency services when necessary.
About You
- Excellent communication & customer service skills.
- Professional in approach, with a balanced sense of judgement, and a keen eye for detail.
- Previous experience in a similar role is desirable, but not essential.
- A valid SIA licence or be in the process of applying for one.
- A full five‑year checkable employment history.
- Must be willing to undertake an Enhanced DBS paid for by Kingdom.
- Own transport is required.
If this sounds like you and you’d like to begin your journey on a career in Security with Kingdom Services Group, we would love to talk to you!
Concierge Security Officer employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Security Officer
✨Tip Number 1
Make sure you know the ins and outs of the Concierge Security Officer role. Familiarise yourself with the key responsibilities and think about how your skills match up. This way, when you get that interview, you can show off just how perfect you are for the job!
✨Tip Number 2
Practice your communication skills! As a Concierge Security Officer, you'll need to greet and assist visitors in a friendly manner. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t forget to highlight any previous experience you have in security or customer service during interviews. Even if it’s not directly related, showing that you can handle similar situations will give you an edge. We want to see how you can bring your unique experiences to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Kingdom Services Group. Let’s get you on board!
We think you need these skills to ace Concierge Security Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’re the right fit for our team.
Tailor Your Application: Make sure to tailor your application to the Concierge Security Officer role. Highlight any relevant experience or skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Security Officer. Familiarise yourself with tasks like managing visitor logs, monitoring security systems, and responding to emergencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent communication and customer service skills, prepare examples from your past experiences where you've successfully assisted customers or handled difficult situations. Highlighting these skills will show that you can balance security tasks with providing a welcoming environment.
✨Dress the Part
First impressions matter! Dress professionally for your interview to convey that you take the role seriously. A neat appearance not only reflects well on you but also aligns with the professional image expected in a security role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios, such as dealing with suspicious behaviour or responding to an emergency. Think through potential situations and formulate clear, calm responses. This will demonstrate your ability to think on your feet and handle pressure effectively.