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- Tasks: Support our National Command Centre with monitoring and incident management.
- Company: Join Kingdom Services Group, a leader in innovative security solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and flexible pay options.
- Why this job: Be part of a dynamic team where every day brings new challenges.
- Qualifications: Experience in customer service or control room environments is a plus.
- Other info: Great opportunities for training, career development, and progression.
The predicted salary is between 11 - 15 £ per hour.
Kingdom Services Group are one of the largest privately ran businesses within the UK. As recognised pioneers of innovation in the Security industry, we are driven to explore new ways of working and fresh approaches to progression within the support services market. Due to continued growth within the business, we are expanding our National Command Centre and are looking for a pro-active, enthusiastic person to join our team as a Colleague Monitoring & Support Operator, supporting this essential function to the business. This is a busy role where no two days are the same!
If you have previous monitoring/scheduling or control room experience, great. If not, if you have experience of working within a fast-paced customer service environment, think logically and are able to gather and relay information accurately then this could be the role for you!
Where: Our Head Office based in Newton-le-Willows (WA12 area)
Hours: On average 42 hours per week. 4 On 4 Off day, shifts as per rota. 06.00am - 18.00pm.
Salary: £13.00 per hour
When: We are looking to get the right person into the team ASAP
What’s in it for you?
- Contributory pension scheme
- Hastee pay – get an advance on your salary when needed
- A friendly and supportive team
- Training, career development & progression
What will you be doing?
- Service Desk Support
- General enquiries
- Adhoc cover requests & change of service hours
- Service dissatisfaction process management
- Incident & Alarm Activation Management & Escalation
- Colleague Attendance, Absence, Safety monitoring and escalation
- 3rd Party Suppliers
- Raising purchase orders against an approved supplier list
- Performance management and reporting
- Customer & Business Management Information & Administration
- Contracts and notice periods
- Unallocated report
- Weekly variance report
- Decommissions – SA09
- New contracts – NBE
- Public holiday cover process
- Access Control – National Support & Command Centre
What do we need from you?
- Experience within a fast-paced customer service environment (Call centre / control centre)
- Excellent IT skills and competent using different types of operational systems
- A thorough and methodical approach to your work, maintaining attention to detail
- Be able to prioritise workloads and manage your time effectively and efficiently
- Ability to communicate effectively with employees and clients
Colleague Monitoring & Support Operator (17227RP) employer: Kingdom Services Group Ltd
Contact Detail:
Kingdom Services Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Monitoring & Support Operator (17227RP)
✨Tip Number 1
Get to know the company! Research Kingdom Services Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and confidently when it matters most.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Colleague Monitoring & Support Operator (17227RP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or monitoring experience, and don’t forget to showcase your IT skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Colleague Monitoring & Support Operator role. Be enthusiastic and show us your personality!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We love detail, but make sure it’s relevant to the role. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like service desk support and incident management. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role requires experience in a fast-paced customer service environment, prepare examples from your past where you’ve successfully handled customer queries or complaints. Highlight your ability to think logically and relay information accurately.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills and be ready to discuss any operational systems you’ve used in previous roles. If you have experience with monitoring or scheduling software, mention it! This shows you’re prepared for the technical aspects of the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the company’s approach to innovation in the security industry. This not only shows your interest in the role but also helps you gauge if the company culture is a good fit for you.
