At a Glance
- Tasks: Support colleagues and manage incidents in a fast-paced command centre environment.
- Company: Join Kingdom Services Group, a leader in innovative security solutions.
- Benefits: Competitive pay, pension scheme, advance salary options, and career development.
- Other info: Enjoy a friendly team atmosphere with excellent growth potential.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Experience in customer service or control room environments; strong IT skills required.
Join to apply for the Colleague Monitoring & Support Operator role at Kingdom Services Group Ltd
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Join to apply for the Colleague Monitoring & Support Operator role at Kingdom Services Group Ltd
Kingdom Services Group are one of the largest privately ran businesses within the UK. As recognised pioneers of innovation in the Security industry, we are driven to explore new ways of working and fresh approaches to progression within the support services market.
Due to continued growth within the business, we are expanding our National Command Centre and are looking for a pro‑active, enthusiastic person to join our team as a Colleague Monitoring & Support Operator, supporting this essential function to the business.
This is a busy role where no two days are the same! If you have previous monitoring/scheduling or control room experience, great. If not, if you have experience of working within a fast‑paced customer service environment, think logically and are able to gather and relay information accurately then this could be the role for you!
Where
Our Head Office based in Newton‑le‑Willows (WA12 area)
Hours
On average 42 hours per week. 4 On 4 Off day, shifts as per rota. 06.00ampm.
Salary
£13.00 per hour
When
We are looking to get the right person into the team ASAP.
What’s in it for you?
- Contributory pension scheme
- Hastee pay – get an advance on your salary when needed
- A friendly and supportive team
- Training, career development & progression
What will you be doing?
Service Desk Support
- General enquiries
- Adhoc cover requests & change of service hours
- Service dissatisfaction process management
- Incident & Alarm Activation Management & Escalation
Colleague Attendance, Absence, Safety monitoring and escalation
- Colleague Attendance, Absence, Safety monitoring and escalation
3rd Party Suppliers
- Raising purchase orders against an approved supplier list
- Performance management and reporting
Customer & Business Management Information & Administration
- Contracts and notice periods
- Unallocated report
- Weekly variance report
- Decommissions – SA09
- New contracts – NBE
- Public holiday cover process
Access Control – National Support & Command Centre
What do we need from you?
- Experience within a fast‑paced customer service environment (Call centre / control centre)
- Excellent IT skills and competent using different types of operational systems
- A thorough and methodical approach to your work, maintaining attention to detail
- Be able to prioritise workloads and manage your time effectively and efficiently
- Ability to communicate effectively with employees and clients
If this sounds like the role for you, please apply today!
Colleague Monitoring & Support Operator in Newton-le-Willows employer: Kingdom Services Group Ltd
Kingdom Services Group Ltd is an exceptional employer, offering a dynamic work environment where innovation in the security industry thrives. With a strong focus on employee development, our team enjoys comprehensive training, career progression opportunities, and a supportive culture that values each member's contributions. Located in Newton-le-Willows, we provide a friendly atmosphere alongside competitive benefits such as a contributory pension scheme and flexible pay options, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Kingdom Services Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Monitoring & Support Operator in Newton-le-Willows
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Colleague Monitoring & Support Operator. Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Kingdom Services Group Ltd. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Kingdom Services Group Ltd
Don’t forget to apply for the Colleague Monitoring & Support Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Kingdom Services Group Ltd.
We think you need these skills to ace Colleague Monitoring & Support Operator in Newton-le-Willows
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Kingdom Services Group Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Kingdom Services Group Ltd.
How to prepare for a job interview at Kingdom Services Group Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Kingdom Services Group Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Kingdom Services Group Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Kingdom Services Group Ltd.
