Assistant Account Manager - Cleaning (17970a)

Kingdom Group have an excellent opportunity for an Assistant Account Manager to join our established and successful team. The role covers a wide area and incorporates a portfolio of contracts, which is essential to the ongoing development of Kingdom Cleaning. The Assistant Account Manager is required to have a strategic yet hands-on, high-energy, target-driven approach who can evidence consistent revenue growth on a business similar in size and help set the new vision to drive immediate improvements. This is a pivotal role in shaping the way forward for one of our most important financial clients.

When: We’re looking to get the right person in to the team ASAP!

Hours: 40 hours per week, Monday to Friday 08:30am - 17:00pm or to meet the demands and objectives of the primary role.

What’s in it for you:

• Access to advanced / early pay scheme.
• Death in Service Insurance Scheme: 1 x Salary. Available on successful completion of trial period.
• Free uniform & equipment (job role applicable).
• Colleague CARE Platform - links to huge benefits, mental health & wellbeing support and much more.
• Community social value days (available at Line Managers discretion and in line with CSVD policy).
• Weekly recognition and reward scheme.
• Refer a friend monetary scheme (terms and conditions apply).
• Award winning team and supportive work environment.

Experience/Qualifications/Licenses/Competencies:

• Minimum 5 years in a similar role within a service-led organisation.
• Full five-year checkable employment history including a minimum of 2 work references, a personal credit check and right to work in the UK.
• Relevant other qualifications welcome.

Live Our Culture:

• Aligned to our CARE values.
• Thrives working in a fast-paced, service-led, entrepreneurial environment.
• Confident to change the status quo and look for better ways of working with a can-do approach.
• Takes ownership and accountability to follow through tasks.
• Champions consistency, process compliance and communication.
• A confident brand ambassador, passionate about delivering service with care.

Skills:

• Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector.
• Knowledge expert/professional in the service field/s.
• Client account management at a senior level, ideally with multi-location responsibilities.
• Have some experience in the financial sector.
• Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual.
• Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender).
• Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best-in-class service delivery.
• Implement and oversee appropriate MI to monitor service delivery.
• Build strategic and operational-level brand ambassador relationships with local and main clients.
• Can evidence job success in a similar role.

Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:

• Support relevant statutory compliance and other regulations.
• Comply with any HOW we do business process manual/s relevant to role.
• Support the use, maximisation, centralisation, and best-practice of ALL Kingdom Centres.
• To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement and share any feedback from our clients where needed.
• Recognise and reward and maintain the right balance between colleague happiness and drive.
• Supporting disciplinary and grievance & constructive management of conflicts.
• Succession planning for the contract with any individuals and team members.
• To implement and hold monthly review meetings internally with the support Kingdom account team to discuss your contracts and sites with an overview of the account and share feedback and news where appropriate.
• Ensure that files are kept up to date with trackers and action plans where needed to ensure live data is readily available to be shared with clients or Kingdom teams where needed.