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- Tasks: Support customers with installation, servicing, and troubleshooting of analytical lab instruments.
- Company: Join a leading analytical instrumentation manufacturer with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, travel opportunities, and strong technical training.
- Why this job: Combine your chemistry knowledge with customer interaction and fieldwork for a dynamic career.
- Qualifications: Bachelor’s degree in Chemistry and strong problem-solving skills required.
- Other info: Enjoy a fast-paced environment with opportunities for UK and international travel.
Are you a hands-on Chemist who enjoys working with analytical instrumentation, solving problems on site and building strong relationships with customers? Do you like variety in your role, combining lab work, troubleshooting and travel? If so, this could be a great opportunity.
We’re supporting a specialist analytical instrumentation manufacturer that supplies advanced laboratory systems to customers across the UK and internationally. Due to continued growth, they’re looking for a Service & Support Chemist to join their technical team.
What’s the role all about?
As a Service & Support Chemist, you’ll be responsible for supporting customers with the installation, servicing, maintenance and troubleshooting of analytical laboratory instruments. This is a field-based role with regular travel, primarily within the UK, with some international visits. You’ll act as a technical expert and trusted point of contact for customers, ensuring equipment performs reliably and customers get maximum value from their systems.
Your responsibilities will include:
- Performing on-site instrument servicing, repairs and preventative maintenance
- Planning and scheduling monthly service activities
- Installing new analytical instruments and delivering customer training
- Diagnosing and troubleshooting instrument faults (on site, by phone and email)
- Teaching customers routine maintenance tasks using defined checklists
- Carrying out in-house servicing, diagnostics and instrument assembly
- Becoming a technical expert across the full product range
- Producing customer bulletins and technical guidance when required
- Recording service activity and updates within the CRM system
- Supporting customer demonstrations and laboratory testing
- Collecting support data for new chemistry methods
- Reporting service trends, issues and customer feedback to the wider business
- Managing travel arrangements, expenses and service documentation
This role offers a great mix of technical chemistry, customer interaction and hands-on engineering.
What you’ll need
To succeed as a Service & Support Chemist, you’ll bring:
- Bachelor’s degree in Chemistry or a closely related discipline
- Strong foundation in basic laboratory techniques
- Understanding of basic electricity and analog/digital theory
- Ability to read wiring diagrams, schematics and technical manuals
- Confidence troubleshooting both chemical and mechanical systems
- Excellent communication skills (written, verbal and customer-facing)
- Strong problem-solving and diagnostic ability
- Comfortable working independently and as part of a team
Travel requirements:
- Ability to travel 50–75% of the time
- Majority UK travel, with international travel as required
- Full UK driving licence with a clean record
Who you are
You’re curious, practical and customer-focused. You enjoy getting stuck in, learning new systems and helping customers get the best from their equipment. You’re comfortable managing your own schedule and adapting to different environments. You’ll be:
- Logical and methodical
- Calm under pressure
- Organised and self-motivated
- Confident dealing with customers and technical teams
- Happy working in a fast-paced, hands-on role
What’s in it for you?
- Competitive salary
- Varied, technically interesting role
- Extensive hands-on experience with advanced analytical instrumentation
- UK and international travel opportunities
- Strong technical training and product exposure
- Supportive, specialist technical team
If you’re a Chemist who enjoys combining laboratory science with field-based technical support, we’d love to hear from you. Apply today or get in touch for a confidential discussion.
Technical Support Chemist employer: Kingdom People
Contact Detail:
Kingdom People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Chemist
✨Tip Number 1
Network like a pro! Reach out to your connections in the chemistry and technical support fields. Attend industry events or webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your hands-on experience with analytical instruments and any troubleshooting successes. This will help you stand out during interviews and demonstrate your practical knowledge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on common questions for technical support roles. This will boost your confidence and help you articulate your problem-solving abilities effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace Technical Support Chemist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on chemistry experience and any relevant technical skills. We want to see how your background aligns with the role of a Service & Support Chemist, so don’t hold back on showcasing your lab work and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for analytical instrumentation and customer support. We love seeing candidates who can convey their enthusiasm for the role and how they can contribute to our team.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you’ve successfully diagnosed and solved problems in a lab or field setting. We’re looking for those logical and methodical thinkers who can stay calm under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Kingdom People
✨Know Your Chemistry
Brush up on your chemistry knowledge, especially around analytical instrumentation. Be prepared to discuss specific techniques and equipment you’ve worked with, as well as any troubleshooting experiences you've had. This will show your technical expertise and confidence.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully diagnosed and resolved issues in a lab or field setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach challenges and find solutions.
✨Demonstrate Customer Focus
Since this role involves a lot of customer interaction, be ready to share experiences where you’ve built strong relationships with clients. Highlight your communication skills and how you ensure customers get the best value from their systems.
✨Prepare for Travel Questions
Given the travel requirements of the role, be prepared to discuss your flexibility and experience with travel. Share any past experiences that demonstrate your ability to manage your schedule effectively while on the road.
