At a Glance
- Tasks: Lead and motivate a team of 8 in scheduling customer installations and maintenance.
- Company: Growing company in Huddersfield with a focus on teamwork and development.
- Benefits: Competitive salary up to £38,000 and opportunities for career advancement.
- Other info: Join a supportive environment with excellent growth potential.
- Why this job: Make a real impact by leading a dynamic team and driving productivity.
- Qualifications: Experience in team leadership and strong communication skills required.
The predicted salary is between 32000 - 40000 £ per year.
Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
- Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s SLA’s
- Carry out daily meetings with the team to discuss stats and workload
- Provide daily statistical updates to the business including productivity and backlog
- Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
- Prep for and attend monthly planning meetings with ROMs and Operations Manager
- Monitor and manage team telephone stats
- Critique and coach team on call quality
- Monitor, manage and critique scheduling planning to ensure maximum productivity
- Monitor and manage the team HELD jobs
- Effectively control team overtime budget
- Carry out monthly one to ones
- Recruitment and training of new staff
- Disciplinary, performance absence management of S R Schedulers
- Point of escalation for issues
We think you need these skills to ace Scheduling Team Lead
Team Leadership
Coaching Skills
Motivational Skills
KPI Management
Statistical Analysis
Communication Skills
Scheduling Management
