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For Companies At a Glance
- Tasks: Own the customer experience and ensure smooth communication between customers and operations.
- Company: Fast-growing logistics company focused on trust and reliability.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Why this job: Make a real impact by delivering outstanding service and building strong customer relationships.
- Qualifications: Experience in logistics customer service and strong communication skills required.
- Other info: Join a dynamic team where your contributions are valued and recognised.
The predicted salary is between 30000 - 42000 £ per year.
This role isn't about answering phones; it's about owning the customer experience. We're a fast-growing logistics company that believes great service is built on trust, clarity, and reliability. Every shipment, every update, and every interaction matters. We're now looking for an Account Manager who genuinely cares about doing things properly and takes pride in delivering an outstanding customer experience.
The Role
Your mission is simple: make every customer feel looked after. You'll act as the key link between customers and internal operations, ensuring communication is clear, issues are handled quickly, and nothing slips through the cracks. When customers think of us, they should think professional, responsive, and dependable.
Key Responsibilities
- Act as the first point of contact for customers, professional, calm, and solutions-focused
- Handle customer enquiries via phone and email with confidence and efficiency
- Process bookings accurately and ensure service requests are delivered smoothly
- Track shipments and proactively update customers, no chasing, no confusion
- Resolve issues and complaints with ownership, empathy, and urgency
- Maintain accurate customer records and internal systems
- Work closely with operations, logistics, and sales teams to meet customer commitments
- Identify inefficiencies and suggest improvements to processes
- Support the business with general administration, data entry, and documentation
- Ensure all work complies with company standards and UK logistics regulations
What We're Looking For
- Previous experience in logistics-based customer service (essential)
- Strong communication skills, clear, professional, and confident
- Highly organised with excellent attention to detail
- Comfortable using spreadsheets, Excel, and internal systems
- Able to multitask and remain composed in a fast-paced environment
- A positive, team-first attitude with no ego
- A mindset focused on ownership, accountability, and high standards
- Logistics or supply chain knowledge is a strong advantage
Why Join Us?
- Join a growing and ambitious logistics business
- Be part of a team that values professionalism, teamwork, and results
- Clear opportunities for career progression and development
- Competitive salary and benefits package
- Your contribution will be recognised; you won't be treated like a number
If this role is for you, please apply or send your CV to INDAB.
Account Manager in Manchester employer: Kingdom People
Contact Detail:
Kingdom People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service in logistics. We want you to showcase your problem-solving skills and how you handle customer enquiries with confidence and empathy.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple tasks or resolved issues quickly in past roles. We love seeing candidates who can keep their cool and stay composed in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who care about delivering an outstanding customer experience.
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering an outstanding experience and that you take pride in your work.
Tailor Your CV: Make sure your CV highlights relevant experience in logistics-based customer service. We’re looking for specific examples that demonstrate your strong communication skills and ability to handle enquiries efficiently.
Be Clear and Concise: In your cover letter, keep it straightforward. We appreciate clarity, so make sure you communicate your key points without any fluff. Remember, we want to know how you can contribute to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at Kingdom People
✨Know the Company Inside Out
Before your interview, take some time to research the logistics company thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you genuinely care about being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about owning the customer experience, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you handled challenging situations with empathy and urgency.
✨Demonstrate Organisational Skills
As an Account Manager, you'll need to juggle multiple tasks. During the interview, discuss how you stay organised and manage your time effectively. You could mention tools or methods you use to keep track of customer interactions and ensure nothing slips through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer service, how they measure success in this position, or what challenges the team is currently facing. This demonstrates your proactive mindset and eagerness to contribute.
