At a Glance
- Tasks: Resolve customer queries and ensure exceptional aftersales support.
- Company: Join a growing business with a friendly, family-like culture.
- Benefits: Competitive salary, early finishes, birthday off, and cycle to work scheme.
- Other info: Long-term career prospects and excellent training opportunities.
- Why this job: Make a real difference in customer satisfaction and enjoy a supportive team environment.
- Qualifications: Experience in customer service and strong communication skills.
Customer Service & Aftersales Executive in Greater Manchester | £27,000 rising to £28,000 after probation.
Join a Growing Business Where You Can Make a Real Difference. An exciting opportunity has become available with one of our key clients in Greater Manchester following an internal promotion within their successful Customer Service team. This is far more than a standard customer service role. You'll be joining a friendly and supportive Aftersales team where you'll become the go-to person for resolving customer queries, finding solutions, and ensuring every customer receives an exceptional experience.
Working for a well-established and growing business that supplies wholesale, retail, and promotional products nationwide, you'll play a vital role in maintaining customer satisfaction and protecting the company's excellent reputation. If you enjoy problem-solving, building relationships, and taking ownership of customer issues from start to finish, this could be the perfect opportunity for you.
What You'll Be Doing:
- Managing customer queries, complaints, and aftersales support via phone and email.
- Investigating delivery issues and liaising with couriers to provide prompt resolutions.
- Acting as the key link between customers, internal departments, suppliers, and printers.
- Arranging collections and inspections of returned or damaged products.
- Raising replacement and reprint orders using the company's internal systems.
- Investigating returned deliveries and coordinating re-dispatch where required.
- Ensuring customers are kept informed throughout the resolution process.
- Delivering a first-class customer experience while managing multiple priorities and deadlines.
What We're Looking For:
- Previous customer service, aftersales, account management, or complaints handling experience.
- Excellent communication skills, both written and verbal.
- A positive, solutions-focused attitude.
- Strong attention to detail and organisational skills.
- The ability to manage multiple tasks simultaneously.
- Confidence working independently and as part of a team.
- A calm and professional approach when dealing with customer concerns.
What's In It For You?
- Join a successful, growing business with a genuine family feel.
- Modern office environment with a supportive team culture.
- Early finish every Friday.
- Your birthday off every year.
- Cycle to Work Scheme.
- Excellent training and support.
- Genuine opportunity to make the role your own.
- Long-term career prospects within a stable and expanding business.
Hours: Monday to Friday, 9:00am – 5:30pm with every other Friday finishing at 4.30pm.
Salary: £27,000 rising to £28,000 following successful completion of probation.
There are plenty of additional benefits and perks available which we'd be delighted to discuss with you.
Interested? We'd love to hear from you. Apply today or contact us for a confidential conversation about the role.
Aftersales Executive in Leigh employer: Kingdom People
Join a thriving business in Greater Manchester that prioritises employee satisfaction and growth. As an Aftersales Executive, you'll be part of a supportive team culture where your contributions truly matter, with benefits like an early finish every Friday, your birthday off, and excellent training opportunities. This role offers a unique chance to develop your skills in a dynamic environment while enjoying a genuine family feel within the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Executive in Leigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Executive in Leigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom People:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom People!
How to prepare for a job interview at Kingdom People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
