At a Glance
- Tasks: Lead and motivate a team of 8 in scheduling customer installations and maintenance.
- Company: Join a growing company in Huddersfield with a focus on teamwork and development.
- Benefits: Competitive salary up to £38,000 and opportunities for career advancement.
- Other info: Dynamic role with ongoing training and support for personal growth.
- Why this job: Make a real impact by coaching and developing your team while hitting business targets.
- Qualifications: Experience in team leadership and strong communication skills required.
Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
- Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
- Carry out daily meetings with the team to discuss stats and workload
- Provide daily statistical updates to the business including productivity and backlog
- Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
- Prep for and attend monthly planning meetings with ROMs and Operations Manager
- Monitor and manage team telephone stats
- Critique and coach team on call quality
- Monitor, manage and critique scheduling planning to ensure maximum productivity
- Monitor and manage the team HELD jobs
- Effectively control team overtime budget
- Carry out monthly one to ones
- Recruitment and training of new staff
- Disciplinary, performance & absence management of S&R Schedulers
- Point of escalation for complaints
- One on One coaching of the team
- Ongoing team development
Skills / Ability:
- Ability to multi-task and remain calm under pressure
- Ability to identify areas of improvement and implement
- Ability to use own initiative and make considered decisions
- Ability to communicate at all levels
- Ability to flex own management style to support all team members
Scheduling Team Lead in Huddersfield employer: Kingdom People
Join a dynamic and supportive work environment in Huddersfield, where as a Scheduling Team Lead, you will have the opportunity to lead and develop a dedicated team while driving productivity and efficiency. Our company prioritises employee growth through ongoing training and coaching, fostering a culture of collaboration and open communication. With competitive salary packages and a focus on work-life balance, we are committed to creating a rewarding workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Team Lead in Huddersfield
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Kingdom People!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Kingdom People.
We think you need these skills to ace Scheduling Team Lead in Huddersfield
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Kingdom People. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Kingdom People and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Kingdom People. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Kingdom People's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Kingdom People
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Kingdom People.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Kingdom People will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Kingdom People and how you would contribute to adapting HR strategies.
