Customer Service Administrator in Fareham

Are you an experienced Customer Service Administrator or Sales Administrator who enjoys working in a busy, fast-paced environment? Do you have excellent communication skills, strong attention to detail and a proactive approach to supporting customers and colleagues? We're supporting a leading aerospace manufacturing business in Fareham who are looking for a Customer Service Administrator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys a varied administrative role, working closely with customers and internal departments to ensure everything runs smoothly. What's the role all about? As the Customer Service Administrator, you'll provide essential administrative support to the Customer Services team, ensuring customer orders, documentation and internal systems are maintained accurately. You'll be involved in everything from processing customer orders and responding to enquiries through to updating records and supporting delivery schedules. Working within a fast-paced aerospace manufacturing environment, you'll communicate regularly with customers and colleagues across Planning, Production, Supply Chain, Quality and Finance. This is a position where organisation, communication and attention to detail are key. What will you be doing? Provide day-to-day administrative support to the Customer Services team Respond to customer enquiries via email and telephone Assist customers with queries relating to orders, deliveries and general enquiries Process customer orders, amendments and updates accurately Maintain customer information within the company's ERP system Support the administration of customer schedules and order books Monitor outstanding orders and identify missing information Maintain accurate customer records and electronic filing systems Prepare reports, spreadsheets and customer documentation Ensure the accuracy and traceability of customer documentation Identify discrepancies in customer orders or system information Escalate customer concerns or delivery issues to the appropriate team Work closely with Planning, Production, Supply Chain, Quality and Finance Support the team with general administration and continuous improvement activities What do you need? We're looking for someone with: Previous experience within an administrative or customer service support role Excellent written and verbal communication skills Strong computer literacy, particularly Microsoft Excel and Outlook Excellent attention to detail Strong organisational and time management skills Ability to manage multiple tasks and prioritise workloads A proactive and customer-focused approach Good problem-solving skills Confidence working independently and as part of a team Willingness to learn new systems and processes Desirable It would also be beneficial if you have: Previous experience within manufacturing, engineering or aerospace Experience using ERP systems such as Syspro or SAP Experience processing customer orders or maintaining order books Knowledge of document control and quality procedures Experience working in a busy, customer-focused environment Previous aerospace experience isn't essential – we're particularly interested in candidates who are organised, proactive and confident communicating with customers. About you You'll be someone who takes pride in getting the small details right and understands how important accurate administration is to delivering excellent customer service. You'll be: Organised and detail-focused Friendly and professional A confident communicator Proactive and willing to take initiative Comfortable working in a fast-paced environment Adaptable when priorities change Reliable and trustworthy A strong team player Customer-focused with a positive attitude Most importantly, you'll be someone who takes ownership of their work, communicates effectively and enjoys supporting a busy team. Why join? This is an opportunity to join an established aerospace manufacturing business where you'll play an important role in supporting customer relationships and day-to-day operations. You'll gain exposure to different areas of the business, working closely with Customer Services, Planning, Production and Supply Chain, while developing your knowledge of the aerospace manufacturing industry. The details Role: Customer Service Administrator Location: Fareham, Hampshire Department: Customer Services / Sales and Marketing Reporting to: Customer Services Manager Industry: Aerospace Manufacturing Interested? If you're an experienced Customer Service Administrator, Sales Administrator, Order Processing Administrator or Customer Support Administrator looking for your next opportunity, we'd love to hear from you. Apply today or contact Kingdom People for a confidential discussion. Kingdom People are acting as an Employment Agency in relation to this vacancy