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- Tasks: Join our team as a Customer Service Advisor, handling inquiries and monitoring security shifts.
- Company: Be part of a dynamic service desk team in Newton-Le-Willows.
- Benefits: Enjoy a competitive salary and a unique 4 on 4 off night shift schedule.
- Why this job: Perfect for night owls who thrive in a fast-paced environment with a focus on customer care.
- Qualifications: Strong phone skills and computer literacy are key; contact center experience is a plus!
- Other info: Work from 6pm to 6am or 7pm to 7am, ensuring security operations run smoothly.
The predicted salary is between 15725 - 18500 £ per year.
Job Title: Customer Service Advisor Salary: £26,208 Location: Newton-Le-Willows Working Pattern: 4 on 4 off shift pattern – 6pm to 6am or 7pm to 7am Our client is looking for an experienced customer service advisor to join the service desk team based in the Newton-Le-Willows office. The role is covering the night shift between the hours of 6pm & 6am or 7pm & 7am, monitoring the security shift patterns ensuring they book on and off of shifts. Duties: * Dealing with inbound enquiries from customers * Monitoring security shift * Ensuring security book on and off their shifts * Covering any absences on prebook shifts * Dealing with out of hours alarm notifications * Despatching drivers to attend sites where alarm notifications have been received to resolve * Ensuring all information is recorded on the in-house system Skills Required: * Excellent telephone manner * Mircosoft office * Computer literate * Ideally contact centre background but not essential
Customer Service Advisor employer: Kingdom People
Contact Detail:
Kingdom People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those related to security and alarm notifications. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires an excellent telephone manner, consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research the company and its values. Understanding their mission and how they operate will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss your availability and adaptability, especially since the role involves night shifts. Highlight any previous experience you have with shift work or flexible hours.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, especially the importance of handling inbound enquiries and monitoring security shifts.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly any roles that involved dealing with inquiries or working in a contact center. Emphasize your telephone manner and computer literacy.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention specific experiences that relate to the duties listed, such as handling alarm notifications or managing shift patterns.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Kingdom People
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your telephone manner during the interview. Practice answering common customer queries clearly and confidently.
✨Familiarize Yourself with Shift Patterns
Since the role involves monitoring security shift patterns, make sure you understand how shift work operates. You might be asked about your availability and how you handle working night shifts, so be ready to discuss your experience with this.
✨Highlight Relevant Experience
If you have a background in contact centers or customer service, be sure to highlight this experience. Share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Technical Proficiency
The job requires being computer literate and familiar with Microsoft Office. Brush up on your skills and be ready to discuss any relevant software you've used in previous roles, especially if it relates to managing customer information or security systems.
