At a Glance
- Tasks: Be the vital link between customers and our business, handling enquiries and processing orders.
- Company: Join a well-established company with a supportive team environment.
- Benefits: Enjoy an early finish every Friday and on-the-job training.
- Other info: Immediate start available for the right candidate.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: 5 GCSEs or equivalent, strong communication skills, and a proactive mindset.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Customer Service Administrator based in Rochester for a full time, temp-perm role. There will be an interview process so although it states temp-perm, at the end of the interview process if successful the job is yours at the end!
Hours: Monday to Thursday: 8:30am 4:30pm; Friday: 8:30am 3:30pm
About the Role
As a Customer Service Administrator, you will be the link between customers and the business. You will interact with clients across multiple communication channels, managing enquiries, processing orders, and helping to resolve issues promptly and professionally.
Key Responsibilities
- Responding to customer enquiries or complaints via phone, email, fax or post.
- Processing and progressing customer orders using the system.
- Monitoring and updating customers on delivery schedules and delays.
- Liaising with internal teams (Sales, Logistics, Operations) to ensure seamless service.
- Booking UK domestic deliveries when required.
- Assisting with general administrative duties including document management, scanning, and answering incoming calls.
- Providing holiday/sickness cover to departmental colleagues.
- Logging customer interactions and complaints accurately.
- Supporting the Sales team with CRM data entry.
Requirements
- Minimum of 5 GCSEs (Grade C or above) or equivalent.
- Fluent in English; knowledge of another language is desirable but not essential.
- Excellent verbal and written communication skills.
- Confident using Microsoft Word, Excel, and Outlook; experience with CRM systems is a plus.
- Strong organisational skills and attention to detail.
- A proactive problem solver with a customer first mindset.
Why Join?
- Supportive team environment
- On-the-job training
- Opportunity to grow within a well-established company
- Early finish every Friday!
If you are interested please apply now - this is ideally for immediate start.
Customer Service Administrator employer: Kingdom People
Join our dynamic team in Rochester as a Customer Service Administrator, where you'll thrive in a supportive environment that prioritises employee growth and development. Enjoy the benefits of on-the-job training, an early finish every Friday, and the opportunity to build a rewarding career within a well-established company. We value your contributions and are committed to fostering a culture that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you can demonstrate your problem-solving skills and customer-first mindset. We want you to shine during those interviews!
✨Tip Number 3
Dress appropriately for the interview. A smart appearance shows professionalism and respect for the opportunity. Remember, first impressions count, so let’s make it a good one!
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Service Administrator role. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the role and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves interacting with customers across various channels, make sure your written application reflects your excellent communication skills. We love clear, concise, and engaging writing, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it ensures your application lands right in our hands. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Kingdom People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with how to manage customer enquiries and process orders, as well as the importance of liaising with internal teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves interacting with customers across various channels, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your excellent verbal and written communication skills, which are crucial for the job.
✨Be Ready to Discuss Tech Savviness
Brush up on your knowledge of Microsoft Word, Excel, and Outlook, as well as any CRM systems you've used. Be prepared to discuss how you've used these tools in previous roles to enhance customer service or streamline processes. This will show that you're not just capable but also proactive in using technology to improve efficiency.
✨Emphasise Your Problem-Solving Skills
Think of specific instances where you've had to solve problems or handle complaints effectively. Highlight your proactive approach and customer-first mindset during the interview. This will reassure the interviewer that you can handle the challenges that come with being a Customer Service Administrator.
