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- Tasks: Manage customer contracts from stock receipt to dispatch, ensuring smooth operations.
- Company: Join a growing company that values its employees and offers career progression.
- Benefits: Competitive salary of £37,477, with opportunities for training and development.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills, numeracy, and experience in multi-customer operations.
- Other info: Flexible work environment with opportunities to innovate and lead.
The predicted salary is between 30000 - 45000 £ per year.
Location: Bradford
Salary: £37,477 per Annum
Our client is currently looking to add an experienced Operations Manager to the team due to continued growth. An excellent opportunity which will provide career progression and also working for a company that values its employees.
Purpose of the role
The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch to retail, wholesale and web orders.
Main duties and responsibilities
- Communicating directly with the customers on all points relating to the processes and costs of operating their contracts.
- Management of the direct staff resources working on the contract(s) to ensure labour costs are within budgeted targets.
- Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.
- Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.
- Maintaining appropriate customer contact with senior customer representatives.
- Training of staff and managers to ensure that everyone is performing adequately in their role.
- Implementation of any new policies and procedures.
- Playing an active part in the site management team including assisting other contracts when required.
Person specification
- Excellent communication skills (both verbal and in writing)
- A good level of numeracy
- An understanding of current health and safety regulations
- Understanding of basic employment law
- Good IT skills (Microsoft Office and warehousing systems)
- An innovative, positive and pro-active approach to change
- Ability to perform under pressure
- Able to use initiative and organise own workload
- Able to motivate a team
- Creative approach to problem solving and the ability to think 'outside the box'
- Proven record of recent experience working in a multi customer operation
- A flexible approach to work and the ability to work with changing demands (including shift patterns).
Operations Manager in Bradford employer: Kingdom People
Contact Detail:
Kingdom People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and SLAs, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to convey information clearly and effectively. Try mock interviews with friends or use online resources to sharpen your verbal and written communication.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, we love seeing familiar faces from our community, so get your application in and show us what you've got!
We think you need these skills to ace Operations Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing customer contracts and any relevant KPIs you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've successfully managed teams and improved processes in previous roles.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Kingdom People
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your understanding of budgets and KPIs. Brush up on relevant metrics and be ready to discuss how you've managed costs and improved performance in previous roles.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've effectively communicated with customers and team members in the past.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience in managing teams. Think of specific instances where you motivated staff or implemented training initiatives. Highlight your ability to lead under pressure and adapt to changing demands.
✨Demonstrate Problem-Solving Abilities
Operations often involve unexpected challenges. Prepare to discuss times when you've had to think outside the box to solve problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
