At a Glance
- Tasks: Be the go-to person for customer queries via phone, email, and online.
- Company: Join a friendly, growing business in Batley with a supportive team.
- Benefits: Earn £26,000 - £27,000 plus bonuses, enjoy weekends off, and casual dress.
- Other info: Career progression opportunities and free onsite parking available.
- Why this job: Make a real difference in customer experiences while enjoying great work-life balance.
- Qualifications: Previous customer service experience and strong communication skills are a must.
Are you an experienced Customer Service Advisor who enjoys solving problems and delivering a great customer experience? We’re recruiting for a friendly, established and growing business in Batley looking to add an experienced Customer Service Advisor to their small, supportive team. This is a full-time, permanent office-based role with fantastic Monday-to-Friday hours, no evenings or weekends, and the opportunity to earn an additional £5,000 - £8,000 per year in bonuses.
The Role
You’ll be the first point of contact for new and existing customers, providing support over the phone, email and online channels. There is no face-to-face customer contact. Your responsibilities will include:
- Handling inbound customer calls and emails
- Responding to pre-sales and general customer enquiries
- Providing updates and resolving order queries
- Handling complaints, escalations and after-sales enquiries
- Liaising with internal teams to resolve queries quickly and efficiently
- Communicating with third-party suppliers and couriers
- Updating customer information and maintaining accurate records
- Completing general administration and updating internal systems
What We’re Looking For
We’d love to hear from you if you have:
- Previous experience within an office-based customer service role
- Experience handling inbound calls and emails
- Excellent written and verbal communication skills
- Strong attention to detail and good numerical skills
- Good general IT and computer skills
- A confident, approachable and professional manner
- The ability to listen, problem-solve and think on your feet
- A positive, can-do attitude
- Experience using CRM systems, Zendesk or online web chat would be an advantage, but isn’t essential as training can be provided. Previous sales experience would also be beneficial.
What’s On Offer?
- £26,000 - £27,000 basic salary
- Opportunity to earn an additional £5,000 - £8,000 in annual bonuses
- Monday to Friday, 9am - 5pm
- No evenings or weekends
- Permanent, full-time position
- Annual pay reviews
- Career progression opportunities
- Staff discounts and loyalty schemes
- Company pension
- Company events
- Casual dress
- Free onsite parking
- Excellent public transport links, with the office close to Batley train station
Interested? If you’re an experienced Customer Service Advisor looking for a stable, permanent role with great working hours, earning potential and a friendly team environment, we’d love to hear from you. Apply today for immediate consideration.
Customer Service Representative in Batley employer: Kingdom People
As a Solutions Architect in Defence with our rapidly growing client, you will be part of a dynamic and innovative work culture that prioritises collaboration and professional development. The company offers competitive benefits, including opportunities for SC Clearance, and fosters an environment where your contributions directly impact national security and critical infrastructure. With a focus on employee growth and a commitment to cutting-edge technology, this role provides a meaningful and rewarding career path in a vital sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Batley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Batley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom People:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom People!
How to prepare for a job interview at Kingdom People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
