Are you an experienced Customer Service Executive, Customer
Service Coordinator or Account Coordinator who enjoys building
strong relationships with customers?
Do you have experience working in a busy environment where you're
responsible for customer orders, delivery schedules and keeping
customers updated?
We're supporting an established manufacturing business who are
looking for a Customer Service Executive to join their team on a
permanent basis.
This is a great opportunity for someone who enjoys being the link
between the customer and internal teams, taking ownership of
enquiries and making sure orders progress smoothly from start to
finish.
What's the role all about?
As the Customer Service Executive, you'll act as the main point
of contact for customers when placing and progressing orders.
You'll work closely with the Production team to understand where
orders are within the manufacturing process, communicate customer
requirements and make sure potential shortages or delays are
identified.
A big part of the role is communication. Customers need to know
what's happening with their orders, so you'll be expected to
provide proactive and regular updates rather than waiting for
them to chase.
Alongside customer service, you'll support the day-to-day
administration required to keep orders, schedules and stock
requirements moving.
What will you be doing?
* Act as a key point of contact for existing customers
* Provide regular updates regarding current orders and delivery
schedules
* Liaise with Production to progress current and upcoming orders
* Communicate and interpret customer requirements to the
manufacturing team
* Process production control documentation accurately
* Identify potential shortages and ensure requirements are
communicated internally
* Monitor customer call-off stock requirements
* Coordinate stock replenishment for manufactured and purchased
items
* Arrange overseas couriers when required
* Maintain accurate customer and order information
* Support general day-to-day Customer Service administration
* Meet customers face-to-face when visiting site
* Participate in customer meetings via Microsoft Teams when
required
* Build positive and professional relationships with customers
What do you need?
We're looking for someone with:
* Previous Customer Service or client relationship experience
* Experience dealing directly with customers in a professional
environment
* Excellent verbal and written communication skills
* Good Microsoft Office skills, particularly Excel and Word
* Confidence working with data, emails and reporting
* Strong administrative and organisational skills
* Ability to manage multiple priorities at the same time
* Good attention to detail
* GCSE Maths and English at Grade A–C or equivalent
Previous experience within manufacturing, engineering, production
or supply chain would be particularly useful, although the JD
does not state this as essential.
About you
You'll be someone who genuinely enjoys building relationships
with customers and understands the importance of keeping people
informed.
You'll be:
* Proactive with your communication
* Professional and calm
* Empathetic and a good listener
* Accurate and detail-focused
* Reliable and organised
* Comfortable multitasking
* Able to prioritise your own workload
* Confident working under pressure
Most importantly, you'll take ownership. If a customer is waiting
for an order or update, you'll be comfortable speaking with the
relevant internal teams, finding out what's happening and keeping
the customer informed throughout.
The details
Role: Customer Service Executive
Contract: Permanent
Environment: Manufacturing
Reporting to: Customer Services Manager
Interested?
If you're an experienced Customer Service Executive, Customer
Service Coordinator, Account Coordinator or Customer Account
Executive looking for a permanent opportunity where you can build
strong customer relationships and take ownership of the order
process, we'd love to hear from you.
Apply today or contact Kingdom People for a confidential
discussion.
Kingdom People are acting as an Employment Agency in relation to
this vacancy.
Customer Service Representative in New Milton employer: Kingdom People Careers
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