Are you an experienced Customer Service Executive, Customer
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Service Coordinator or Account Coordinator who enjoys building
strong relationships with customers?
Do you have experience working in a busy environment where you're
responsible for customer orders, delivery schedules and keeping
customers updated?
We're supporting an established manufacturing business who are
looking for a Customer Service Executive to join their team on a
permanent basis.
This is a great opportunity for someone who enjoys being the link
between the customer and internal teams, taking ownership of
enquiries and making sure orders progress smoothly from start to
finish.
What's the role all about?
As the Customer Service Executive, you'll act as the main point
of contact for customers when placing and progressing orders.
You'll work closely with the Production team to understand where
orders are within the manufacturing process, communicate customer
requirements and make sure potential shortages or delays are
identified.
A big part of the role is communication. Customers need to know
what's happening with their orders, so you'll be expected to
provide proactive and regular updates rather than waiting for
them to chase.
Alongside customer service, you'll support the day-to-day
administration required to keep orders, schedules and stock
requirements moving. xgikmsk
What will you be doing?
- Act as a key point of contact for existing customers
- Provide regular updates regarding current orders and delivery schedules
- Liaise with Production to progress current and upcoming orders
- Communicate and interpret customer requirements to the manufacturing team
- Process production control documentation accurately
- Identify potential shortages and ensure requirements are communicated internally
- Monitor customer call-off stock requirements
- Coordinate stock replenishment for manufactured and purchased items
- Arrange overseas couriers when required
- Maintain accurate customer and order information
- Support general day-to-day Customer Service administration
- Meet customers face-to-face when visiting site
- Participate in customer meetings via Microsoft Teams when required
- Build positive and professiona...
Customer Service Representative in Hinton employer: Kingdom People Careers
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