Are you an experienced Hire Coordinator, Service Coordinator or
Customer Service Administrator who thrives in a busy, fast-paced
environment?
Do you enjoy taking ownership of customer requirements,
coordinating multiple moving parts and making sure everything
runs smoothly from initial enquiry through to completion?
We're supporting a growing critical power services business in
Havant who are looking for a Hire Coordinator to join their
Service team.
Offering Upto £30,000 depending on experience, this is a varied
position combining customer service, hire coordination, fleet
management, administration and commercial responsibilities.
What's the role all about?
As the Hire Coordinator, you'll take ownership of the complete
equipment hire process, becoming the main point of contact for
customers throughout their hire.
From the initial enquiry and quotation through to equipment
availability, delivery, installation, servicing and eventual
off-hire, you'll make sure customers receive an efficient and
professional service.
You'll work closely with Service Coordinators, Engineers,
suppliers and internal departments, making this an ideal
opportunity for someone who loves being organised, building
customer relationships and keeping multiple priorities moving at
the same time.
Key responsibilities
* Take ownership of customer hire requirements from initial
enquiry through to off-hire
* Act as the main point of contact for customers with equipment
on hire
* Produce accurate and timely customer quotations
* Coordinate equipment availability, preparation, delivery,
installation and commissioning
* Manage hire extensions, exchanges, off-hires and collections
* Maintain accurate hire contracts, orders and asset information
* Monitor hire fleet availability and utilisation, helping to
maintain a utilisation rate above 75%
* Coordinate servicing, inspections, testing and repairs for hire
equipment
* Work closely with Service Coordinators to schedule engineers
for servicing, callouts, PDI and remedial work
* Ensure engineers receive the technical, site and operational
information required to complete work safely
* Coordinate fuel requirements for equipment on hire
* Manage replacement equipment where items are faulty, damaged,
lost or stolen
* Obtain and evaluate supplier quotations for hired-in equipment
and services
* Raise purchase orders and arrange parts and equipment as
required
* Review supplier and third-party hire invoices against agreed
quotations and purchase orders
* Prepare applications for payment and information required for
invoicing
* Produce pre-month estimates for ongoing customer hires
* Maintain accurate customer and commercial information within
the CRM system
* Produce daily, weekly and monthly reports covering fleet
availability, utilisation, upcoming hires, maintenance and
revenue
* Provide customers and engineers with documentation including
RAMS, equipment information and delivery paperwork
Customer service is key
This isn't simply an administration position.
You'll build relationships with customers, understand their
requirements and ensure they're kept informed throughout the
entire hire process.
You'll also be encouraged to identify additional opportunities
where other products or services could support the customer,
making commercial awareness an important part of the role.
What you'll need
We're looking for someone with:
* Previous administration and account management experience
* Experience working within a fast-paced and changing environment
* Excellent customer service skills
* Strong relationship-building ability
* Confidence dealing with customers, suppliers and internal
stakeholders
* Excellent written and verbal communication skills
* Strong organisational and time-management skills
* Ability to manage multiple deadlines and conflicting priorities
* Good attention to detail
* Confidence working with CRM systems and maintaining accurate
records
* A proactive approach to solving problems
Previous experience within equipment hire, engineering, plant
hire, generators, service coordination or a technical environment
would be particularly beneficial.
About you
You'll be someone who naturally takes ownership and doesn't wait
to be told what needs doing.
You'll be:
* Customer-focused and personable
* Highly organised
* Adaptable when priorities change
* Commercially aware
* Self-motivated
* Positive and solutions-focused
* Comfortable working under pressure
* A genuine team player
* Someone who takes pride in delivering a high-quality service
Most importantly, you'll be comfortable thinking on your feet and
coordinating several different requirements at once without
losing attention to detail.
The details
Position: Hire Coordinator
Location: Havant
Salary: Upto £30,000 DOE
Department: Service
Contract: Permanent
Interested?
If you're an experienced Hire Coordinator, Service Coordinator,
Hire Desk Controller, Customer Service Coordinator or Account
Coordinator looking for a varied position within a growing
technical business, we'd love to hear from you.
Apply today or contact Kingdom People for a confidential
discussion.
Kingdom People are acting as an Employment Agency in relation to
this vacancy.
Hire Coordinator in Havant employer: Kingdom People Careers
Join a well-established and growing facilities management business that values its employees and fosters a supportive work culture. As an HVAC / Air Conditioning Engineer, you will benefit from competitive salaries, overtime opportunities, and ongoing training, all while working across a diverse portfolio of commercial properties. With a focus on career progression and a commitment to employee development, this role offers a meaningful opportunity to grow your skills in a dynamic environment.
