At a Glance
- Tasks: Deliver high-quality housing management services and support customers in need.
- Company: Join Kingdom Group, a forward-thinking organisation dedicated to community improvement.
- Benefits: Enjoy 37 days annual leave, flexible working, and a supportive workplace culture.
- Other info: Opportunities for professional growth and a commitment to eradicating homelessness.
- Why this job: Make a real impact on lives while developing your skills in a meaningful role.
- Qualifications: HNC level qualification or equivalent experience in housing and customer service.
The predicted salary is between 30000 - 42000 € per year.
Overview
Kingdom Group is transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. We’re looking for two Neighbourhood Officers to deliver high quality and inclusive housing management service to our social housing customers. You will maintain positive supportive customer relationships, addressing concerns and resolving disputes ensuring compliance with legislative and regulatory requirements. This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities. We are looking to recruit two Neighbourhood Officer positions: One 22 hour per week – Permanent based in Glenrothes; One 36 hour per week – Temporary for 12 months based in Glenrothes.
- Two Neighbourhood Officer positions:
- One 22 hour per week - Permanent based in Glenrothes
- One 36 hour per week - Temporary for 12 months based in Glenrothes
Responsibilities
- Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
- Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
- Provide housing advice and assist with the housing application process where required.
- Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
- Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
- Produce relevant reports for internal and external stakeholders in line with reporting requirement.
Why Join Kingdom Group?
Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It’s not just about what we do; it’s about how we do it, with care, collaboration, and a commitment to continuous improvement. We’re proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting our focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.
We believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential.
What We Offer
- 37 days annual leave
- 10% Employer Contribution Pension Scheme
- Flexible working opportunities
- A chance to be part of meaningful work that improves lives and creates lasting impact
- A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture
- Opportunities for professional growth in a team that’s passionate about innovation and collaboration
- A culture guided by our CARES values:
- Customer: Every action delivers the best experience and outcome
- Accountable: We take responsibility for our actions and decisions
- Respect: We value diversity and the contributions of every individual
- Efficient: We continuously improve to achieve our goals
- Supportive: We work together to create a better workplace and better outcomes
About You
- HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience
- At least two years relevant experience
- Previous experience in a customer focused role
- Strong digital skills
- Commitment to and engagement with continuous professional development
- The ability to handle sensitive and emotive issues compassionately and professionally
- The ability to work with challenging behaviour
- Knowledge of Data Protection
- The ability to confidently engage with a wide range of customers
- Knowledge of relevant Housing legislation
- Knowledge of Universal Credit and other benefits
- Knowledge of utility services, charges and procedures
- Knowledge of financial assistance programmes and grant funding schemes
Additional Information
Closing Date: 19 October 2025
Interview date: 30 October 2025 – Candidates will be asked to prepare and give a short presentation as part of their interview.
Please specify which type of position and hours you wish to apply for within your application.
Important: Kingdom is committed to contributing towards the eradication of homelessness. We particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under Supporting information on your application form. Scottish Charity No: SC000874
Location: Glenrothes, Scotland (initial postings).
Neighbourhood Officer in Glenrothes employer: Kingdom Housing Group
Kingdom Group is an exceptional employer that prioritises the wellbeing and professional development of its employees, offering a supportive work culture enriched by flexibility and inclusivity. With generous benefits such as 37 days of annual leave and a 10% employer contribution pension scheme, employees are empowered to make a meaningful impact in the communities they serve. Located in Glenrothes, this forward-thinking organisation fosters collaboration and innovation, making it an ideal place for those seeking to grow in their careers while contributing to the eradication of homelessness.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Glenrothes
✨Tip Number 1
Get to know the company! Research Kingdom Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision of Great Homes, Services, People, and Communities.
✨Tip Number 2
Practice your presentation skills! Since you'll need to prepare a short presentation for the interview, make sure you rehearse it a few times. Keep it engaging and relevant to the role of Neighbourhood Officer, showcasing your customer service skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Kingdom Group. Plus, it shows your genuine interest in the organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're serious about joining the Kingdom Group team and are ready to contribute to their mission of improving lives.
We think you need these skills to ace Neighbourhood Officer in Glenrothes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Neighbourhood Officer role. Highlight your relevant experience and skills that align with the job description, especially in customer service and housing management.
Showcase Your Passion:Let us see your enthusiasm for making a difference in the community! Share examples of how you've positively impacted customers or resolved disputes in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, ensuring we can easily understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to include all necessary information in one go!
How to prepare for a job interview at Kingdom Housing Group
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific challenges faced by social housing customers. Understanding issues like anti-social behaviour and how to handle them will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role is all about maintaining positive relationships, be ready to share examples of how you've successfully resolved disputes or supported vulnerable customers in the past. Highlight your empathy and problem-solving skills!
✨Prepare for the Presentation
As part of the interview, you'll need to give a short presentation. Choose a relevant topic, perhaps related to housing management or customer service, and practice delivering it clearly and confidently. This is your chance to shine!
✨Align with Their Values
Kingdom Group values care, collaboration, and continuous improvement. Think about how your personal values align with theirs and be ready to discuss this during the interview. Showing that you fit into their culture can set you apart!
