Digital Analyst in Glasgow, North East

At Kingdom Group, we're evolving to meet the changing needs of our customers and communities. With housing challenges across Scotland, the work we do has never been more important. Our Digital Team is leading an ambitious programme of digital, data, and technology change, helping colleagues across the Kingdom Group make smarter decisions and deliver better services.

To support this vital work, we're recruiting a Business Analyst. This is a brand new role offering the chance to lead complex analysis on multi-workstream digital programmes, shape how change is scoped and delivered, and help us become a more data-informed, digitally enabled organisation, all while supporting our vision of Great Homes, Services, People, and Communities.

This is your opportunity to influence how we work, grow our Business Analysis practice, and join a team committed to delivering as One Kingdom and providing the highest standard of service to all of our customers.

As a Business Analyst, you'll:

• Lead the development of business cases, options appraisals, and benefits frameworks for significant digital investments.
• Own end-to-end requirements analysis for complex, cross-functional programmes, from initial discovery through to solution sign-off.
• Take ownership of requirements definition for major system implementations and upgrades across our digital estate, acting as the primary analytical interface with product and service owners.
• Facilitate senior stakeholder workshops and interviews, applying the right analytical techniques and constructively challenging assumptions to address root causes, not symptoms.
• Translate complex data and findings into clear, compelling narratives, including committee papers and executive briefings.
• Develop and maintain BA standards, templates, and toolkits, mentor colleagues, and raise the profile of business analysis across Kingdom Group.

You’ll work closely with the Digital Manager, senior leaders, and the Data and Analytics colleagues, helping us to scope, deliver, and measure the value of digital change across the organisation.

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters. We're proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

A pivotal role at the heart of an ambitious digital transformation, alongside the day-to-day support of an experienced Digital Team. We are committed to creating a diverse and inclusive workplace where everyone can thrive, and you'll find a supportive environment that prioritises work-life balance, flexibility, employee wellbeing, and ongoing professional development.

We're looking for someone who:

• Has at least five years experience as a Business Analyst, with a track record of leading complex analysis on multi-workstream digital programmes.
• Can develop strategic business cases and benefits frameworks, including financial modelling.
• Has led requirements analysis on at least one significant system implementation, end-to-end, with deep expertise in process modelling and documentation using recognised methodologies.
• Manages senior stakeholder relationships with confidence - challenging, influencing, and negotiating constructively.
• Has strong data analysis skills and the ability to translate complex data into clear insight.
• Is an outstanding written and verbal communicator, equally comfortable producing board-level papers and facilitating operational workshops.
• Holds a relevant degree or has equivalent experience.

This is your opportunity to use your expertise to make a real impact, helping Kingdom Group to grow responsibly and continue to deliver meaningful change.

Kingdom Group is proud to be an inclusive employer. We welcome applications from everyone and are committed to building a workforce that reflects the communities we serve. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under Supporting information on your application form.