At a Glance
- Tasks: Lead digital transformation and enhance customer experiences across the organisation.
- Company: Join Kingdom Group, a progressive and values-driven organisation.
- Benefits: Flexible work environment, professional growth opportunities, and a supportive culture.
- Why this job: Make a meaningful impact on communities and shape the future of digital services.
- Qualifications: 3+ years in leadership, experience in service-based organisations, and strong stakeholder management skills.
- Other info: We welcome applications from individuals with lived experience of homelessness.
The predicted salary is between 50000 - 65000 £ per year.
At Kingdom Group, we are on an exciting journey to transform how we deliver services, making them smarter, simpler, and better for the customers and communities we serve. As our new Digital Manager, you will play a pivotal role in shaping that future. Working closely with the Digital Director, you will drive forward a bold digital, data, and technology agenda that enhances the end-to-end customer experience and empowers our people to deliver exceptional service.
We are building a forward-thinking digital team that shares our vision of Great Homes, Services, People, and Communities. We are looking for passionate, innovative individuals who want to make a meaningful difference. As Head of Digital, you will champion a One Kingdom approach, ensuring every digital interaction is seamless, supportive, and designed around the needs of both our internal and external customers.
The Role:
- Drive digital transformation across the organisation, enabling a service-based model powered by digital, data, and technology.
- Collaborate across Kingdom Group, working with managers in all areas to embed our aims, strategies, and values, fostering a culture that is trusting, inclusive, and efficient.
- Lead and contribute to corporate planning, delivery plans, and budget reporting to support long-term strategic growth.
- Build strong relationships with internal and external stakeholders, promoting business growth, innovation, and shared responsibility.
- Provide a customer-focused digital support service, helping colleagues maximise digital tools, adopt best practice, and champion continuous improvement as digital advocates.
This role is central to our strategic ambitions - enhancing customer experience, strengthening communities, and supporting the growth of a modern, people-centred organisation.
Why Join Kingdom Group?
Joining Kingdom Group means becoming part of a progressive, values-driven organisation that truly invests in its people. We believe in doing things the right way - with care, collaboration, and a commitment to continuous improvement. We are proud to hold Investors in People Gold and Investors in Young People Platinum. These accreditations reflect our dedication to professional development, wellbeing, and creating an environment where everyone can thrive.
At the heart of our mission is the belief that high-quality, affordable homes create the foundation for great lives. As we have grown beyond housing into wider property management and social care, our wraparound services have helped customers and their families reach their full potential. If you want to lead meaningful digital change and be part of a team that is shaping better futures, this is the role for you.
What We Offer:
- A chance to be part of meaningful work that improves lives and creates lasting impact.
- A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture.
- Opportunities for professional growth in a team that is passionate about innovation and collaboration.
- A culture guided by our CARES values:
- Customer: Every action delivers the best experience and outcome.
- Accountable: We take responsibility for our actions and decisions.
- Respect: We value diversity and the contributions of every individual.
- Efficient: We continuously improve to achieve our goals.
- Supportive: We work together to create a better workplace and better outcomes.
About You:
We are looking for someone who has:
- Three or more years in a leadership role in a relevant discipline.
- Knowledge and experience of service-based organisation design.
- Proven ability to develop and implement data strategies.
- Proven ability to deliver integrated SaaS based digital solutions that deliver great customer experiences and business value.
- Extensive experience of project/programme management and a variety of methodologies.
- Extensive experience in a customer focused role.
- Proven stakeholder management experience.
- Knowledge of Digital functions within relevant sectors.
- Proven ability to lead and inspire strong team engagement.
- Experience of promoting and valuing diversity.
- Experience of encouraging collaborative working.
- Proven ability of adapting to changing business demands.
- Strong working knowledge of relevant regulations and guidelines.
- Degree (or equivalent) in a related field.
Ready to Apply? Apply through our website. This is your opportunity to use your expertise to make a real impact ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 15 April 2026
Interviews: Will be held week commencing 20 April 2026 at our Saltire Office in Glenrothes, Pentland Court, Glenrothes, Fife, KY6 2DA.
Additional Information: To discuss any of the roles or if you require reasonable adjustments as part of this process please call us. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under Supporting information on your application form.
Digital Manager employer: Kingdom Housing Association
Contact Detail:
Kingdom Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Digital Manager role at Kingdom Group.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills can drive digital transformation and enhance customer experiences. Tailor your responses to highlight your leadership and innovative thinking.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kingdom Group team.
We think you need these skills to ace Digital Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for digital transformation shine through! We want to see how your passion aligns with our mission at Kingdom Group.
Tailor Your Experience: Make sure to highlight your relevant experience in digital management and service-based organisations. We’re looking for specific examples that demonstrate your ability to drive change and improve customer experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Digital Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Kingdom Housing Association
✨Know Your Digital Stuff
Make sure you brush up on the latest trends in digital transformation and data strategies. Familiarise yourself with Kingdom Group's current digital initiatives and think about how your experience can enhance their customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and engage others, especially in a service-based organisation. Be ready to discuss how you foster collaboration and inclusivity within your team.
✨Understand Their Values
Kingdom Group values care, accountability, respect, efficiency, and support. Think about how your personal values align with theirs and be prepared to share specific instances where you've demonstrated these qualities in your previous roles.
✨Build Relationships
Since the role involves strong stakeholder management, come prepared with strategies for building relationships. Discuss how you've successfully collaborated with various departments or external partners to drive digital initiatives and improve customer experiences.