At a Glance
- Tasks: Join our Customer Support Team to deliver outstanding service and resolve customer queries.
- Company: Kingdom Group, a forward-thinking organisation dedicated to community support.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: We welcome applications from those who have experienced homelessness.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: SVQ3 qualification or relevant experience in customer service.
The predicted salary is between 28800 - 43200 € per year.
Overview
Kingdom experience: Customer Support Advisor at Kingdom Group
At Kingdom Group, we put our customers first. Resolving all queries to meet the changing needs of our customers and communities. Our Customer Support Team works together to provide a high quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group.
To support this vital work, we’re recruiting for a Customer Support Advisor. This is an exciting opportunity to join a forward-thinking organisation where your skills will help to within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.
This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.
Closing Date: 5 October 2025
Interviews: Assessment centre on 28th October 2025, from 10am until 12:30pm at The Saltire Centre Glenrothes.
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact the Employee Lifecycle Team on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Scottish Charity No: SC000874
Responsibilities
- Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
- Respond to customer queries, in a timely manner, with a high level of accuracy.
- Provide a proficient and professional reception service.
- Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.
- Develop and maintain working relationships with colleagues across the organisation and external stakeholders. Utilise and support the implementation and development of new systems and platforms.
Qualifications
- SVQ3 level qualification (or relevant experience) in a relevant subject
- Experience of working in a customer facing office environment
- Strong accuracy and attention to detail
- Strong understanding of Data protection
- Strong digital skills
- The ability to remain calm under pressure
What We Offer / Ready to Apply?
Ready to Apply? Apply through our website at: https://www.kingdomhousing.org.uk/jobs/
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Customer Support Advisor in Glenrothes employer: Kingdom Housing Association
At Kingdom Group, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our employees. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth while making a meaningful impact in the community. Located in Glenrothes, we offer unique benefits such as the Naumann Initiative, which supports those experiencing homelessness, ensuring that our team members are not only part of a forward-thinking organisation but also contribute to a greater cause.
Contact Detail:
Kingdom Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Glenrothes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingdom Group. Understand their mission and values, especially their commitment to customer service and community support. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support. Think about how you've handled difficult situations in the past and be ready to share those experiences. We want to hear how you can bring your skills to the table!
✨Tip Number 3
Show off your digital skills! Since the role involves using new systems and platforms, be prepared to discuss your tech-savviness. Share examples of how you've used technology to improve customer service or streamline processes in previous roles.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you determine if Kingdom Group is the right fit for you. Plus, it’s a great way to engage with the interviewers!
We think you need these skills to ace Customer Support Advisor in Glenrothes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Support Advisor role. We want to see how you can contribute to our mission of providing outstanding service!
Showcase Your Customer Service Skills:In your written application, emphasise any previous experience in customer-facing roles. We’re all about resolving queries and ensuring a positive experience, so let us know how you've done this in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kingdom Housing Association
✨Know the Company Inside Out
Before your interview, take some time to research Kingdom Group. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Scenarios
As a Customer Support Advisor, you'll likely face various customer queries. Think about common scenarios you might encounter and prepare your responses. Practising how you would handle complaints or inquiries can give you the confidence to tackle similar questions during the interview.
✨Showcase Your Communication Skills
Effective communication is key in customer support. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to communicate well will reassure the interviewers that you can handle customer interactions professionally.
✨Highlight Your Problem-Solving Abilities
Employers love candidates who can think on their feet. Be ready to discuss past experiences where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
