At a Glance
- Tasks: Help customers with queries and gain hands-on experience in customer service.
- Company: Join Kingdom Group, a supportive and innovative organisation making a real difference.
- Benefits: Attractive salary, flexible working options, and a recognised qualification.
- Other info: Diverse workplace with opportunities for growth and professional development.
- Why this job: Launch your career while helping communities and developing essential skills.
- Qualifications: No experience needed, just enthusiasm and a willingness to learn.
The predicted salary is between 25181 - 25639 € per year.
The job requirements are detailed below.
Location: Perth
Salary: £25,181 - £25,639
We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements, and flexible working options to support you to have a good work-life balance.
We’re recruiting a Customer Resolution Trainee. If you are aged 16 – 24 and like the sound of working directly with our customers and helping them with queries about repairs, tenancies and account management, while expanding your customer service and communication skills, then our three-year traineeship could be for you. This is your chance to build a long-term career and gain a recognised qualification, whilst learning alongside experienced colleagues who are committed to providing the highest standard of service to our customers.
As a Customer Resolution Trainee, you’ll:
- Work across all teams in our Customer Hub, helping to deliver exceptional customer service and experience.
- Learn alongside our Customer Support Advisors and Customer Experience Officers, gaining hands-on experience in handling customer queries about repairs, housing, tenancy and account management.
- Develop core customer service, communication and digital skills while working towards a recognised qualification in customer service.
You’ll help respond to customer queries, support engagement activities and contribute to projects that improve the customer experience – building real-world skills with every interaction.
Although completion of the traineeship does not guarantee a permanent position, there may be opportunities for successful candidates to progress into roles such as:
- Customer Support Advisor
- Customer Experience Officer
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters.
We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
We’re looking for someone who:
- Holds (or is working towards) National 5 English and Maths, or an equivalent qualification or experience.
- Has a genuine interest in helping people, with strong communication skills, attention to detail and basic digital skills.
- Stays calm under pressure, can work on their own initiative and as part of a team.
- No previous workplace experience is required – what matters most is your enthusiasm and willingness to learn.
This is your opportunity to start a rewarding career – learning a profession, earning a recognised qualification, and helping Kingdom Group continue to deliver meaningful change.
Kingdom Group is proud to be an inclusive employer. We welcome applications from everyone and are committed to building a positive and inclusive workforce that reflects the communities we serve. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months.
Customer Resolution Trainee in Perth employer: Kingdom Housing Association Ltd.
At Kingdom Group, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our employees. Our Customer Resolution Trainee role offers a structured pathway to a recognised qualification, alongside a supportive work culture that prioritises flexibility and work-life balance. With our Investors in People Gold and Platinum accreditations, you will be part of a diverse team dedicated to making a meaningful impact in the community while developing your customer service skills.
Contact Detail:
Kingdom Housing Association Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Trainee in Perth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingdom Group. Understand their values, mission, and the role they play in the community. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills and enthusiasm align with the Customer Resolution Trainee role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In customer service roles, communication and empathy are key. Be ready to share examples of how you've helped others or resolved conflicts, even if it's from school or volunteer work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Kingdom Group and starting your career with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Resolution Trainee in Perth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping people shine through! We want to see your genuine interest in customer service and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the role. We’re looking for strong communication skills and a willingness to learn, so don’t hold back on showcasing those!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Kingdom Housing Association Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Resolution Trainee does. Familiarise yourself with the key responsibilities like handling customer queries and supporting engagement activities. This will help you demonstrate your enthusiasm and readiness to learn.
✨Showcase Your Communication Skills
Since this role involves direct interaction with customers, practice articulating your thoughts clearly. Think of examples from your life where you've successfully communicated or resolved issues. This will show that you have the strong communication skills they’re looking for.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you would handle challenging situations. Think about times when you’ve stayed calm under pressure or worked as part of a team to solve a problem. This will highlight your ability to thrive in a customer service environment.
✨Express Your Willingness to Learn
The company values enthusiasm and a willingness to learn over previous experience. Be ready to talk about why you want to join Kingdom Group and how you plan to grow within the role. This will show that you’re committed to developing your skills and contributing positively.
