At a Glance
- Tasks: Provide outstanding customer support and resolve queries to enhance customer satisfaction.
- Company: Join Kingdom Group, a forward-thinking organisation dedicated to community support.
- Benefits: Enjoy a competitive salary, generous leave, and a contributory pension scheme.
- Other info: Flexible work-life balance and professional development opportunities await you.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong attention to detail required.
The predicted salary is between 30129 - 32760 £ per year.
The job requirements are detailed below.
Location: Glenrothes
Salary: £30,129 to £32,760 per annum, pro rata
Package: We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements.
At Kingdom Group, we put our customers first. Resolving all queries to meet the changing needs of our customers and communities. Our Customer Support Team works together to provide a high-quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group.
This is an exciting opportunity to join a forward-thinking organisation where your skills will help to support our vision of Great Homes, Services, People, and Communities. We are looking to recruit for Two Customer Support Advisors: 36 hours per week - Temporary based in Glenrothes till April 2028.
The Role
- Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
- Respond to customer queries, in a timely manner, with a high level of accuracy.
- Provide a proficient and professional reception service.
- Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.
- Develop and maintain working relationships with colleagues across the organisation and external stakeholders.
- Utilise and support the implementation and development of new systems and platforms.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who:
- Experience of working in a customer facing office environment.
- Strong accuracy and attention to detail.
- Strong understanding of Data protection.
- The ability to remain calm under pressure.
Ready to Apply?
Apply through our website at: https://www.kingdomhousing.org.uk/jobs/
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 12 July 2026
Interviews will take place on the 22 July at The Saltire Centre, Glenrothes.
Additional Information
To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot.
Commitment to Homelessness
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Customer Support Advisor (Temporary ) in Glenrothes employer: Kingdom Housing Association Ltd.
At Kingdom Group, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our supportive work culture fosters collaboration and innovation, ensuring that every team member can thrive while making a meaningful impact in the community. With competitive salaries, generous benefits, and a commitment to work-life balance, joining our Customer Support Team in Glenrothes means becoming part of a forward-thinking organisation dedicated to delivering outstanding service and positive outcomes for our customers.
Contact Details:
Kingdom Housing Association Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Temporary ) in Glenrothes
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Kingdom Housing Association Ltd..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Kingdom Housing Association Ltd.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Advisor (Temporary ) in Glenrothes
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Kingdom Housing Association Ltd..
How to prepare for a job interview at Kingdom Housing Association Ltd.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Kingdom Housing Association Ltd.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Kingdom Housing Association Ltd. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
