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- Tasks: Gather and analyse customer feedback to improve services and ensure their voices are heard.
- Company: Join Kingdom Group, a supportive and innovative organisation making a real difference in communities.
- Benefits: Attractive salary, flexible working options, generous leave, and professional development opportunities.
- Other info: Diverse workplace with a focus on employee wellbeing and career growth.
- Why this job: Make a meaningful impact on customer experiences and contribute to positive community outcomes.
- Qualifications: Experience in data analysis, customer engagement, and handling complex complaints.
The predicted salary is between 38482 - 42669 £ per year.
The job requirements are detailed below.
Location: Glenrothes
Salary: £38,482 – £42,669
Package: We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements, and flexible working options to support you to have a good work-life balance.
Job Category/Type: Ensure Our Customers Voice is Heard and Supported
Responsibilities:
- Gather and analyze customer feedback through surveys, complaints data, and performance information to identify trends and themes.
- Use insight and evidence to help shape and improve services, ensuring learning outcomes are implemented effectively.
- Monitor satisfaction rates and performance trends, demonstrating the impact of customer experience activity.
- Take shared responsibility for driving service improvement, working with colleagues and stakeholders to turn customer feedback into positive outcomes.
- Work closely with tenants, colleagues, and stakeholders to make sure customer voices are heard and acted upon.
- Encourage and support customers to engage in tenant participation, building strong relationships with tenants and tenant groups.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters.
What We Offer:
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You:
- Experience in data analysis and identifying key trends, with the ability to turn insight into action.
- Some knowledge or understanding of handling complex complaints and using feedback to drive improvement.
- Competence in accurately recording, maintaining, and managing data on relevant systems.
- An understanding of GDPR and Data Protection principles, with the ability to handle personal and sensitive data.
- The ability to work in a customer-facing environment, communicating effectively with both our customers and external stakeholders.
- Confidence in building and maintaining positive relationships with tenants and tenant groups.
- Experience in community engagement and tenant participation.
- The ability to organise, attend, and facilitate engagement events and forums.
- Knowledge or experience working in a housing background.
- A relevant qualification at SVQ3 (or equivalent) in a relevant subject.
Ready to Apply? Apply through our website at: https://www.kingdomhousing.org.uk/jobs/
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: Tuesday 12th May 2026
Interview Date: Thursday 21st May 2026
Anticipated Start Date: June 2026
To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.
Customer Experience Officer in Glenrothes employer: Kingdom Housing Association Ltd.
Contact Detail:
Kingdom Housing Association Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer in Glenrothes
✨Tip Number 1
Get to know the company before your interview! Research Kingdom Group's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Officer, you'll need to engage with tenants and stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some insightful questions for your interview. Ask about how they gather customer feedback or what challenges they face in improving services. This shows you're proactive and ready to contribute!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Kingdom Group team!
We think you need these skills to ace Customer Experience Officer in Glenrothes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Experience Officer. We want to see how you can bring your unique skills to our team!
Showcase Your Data Skills: Since data analysis is key for this role, don’t forget to mention any relevant experience you have in gathering and interpreting customer feedback. We love seeing how you can turn insights into action!
Communicate Clearly: Your written application should reflect your ability to communicate effectively. Use clear language and structure your thoughts well, as this will give us a glimpse of how you’ll interact with our customers and stakeholders.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kingdom Housing Association Ltd.
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer feedback trends and how they can shape services. Familiarise yourself with any recent surveys or complaints data that Kingdom Group has published. This will show your passion for putting the customer at the heart of everything.
✨Showcase Your Data Skills
Be prepared to discuss your experience in data analysis. Think of specific examples where you've turned insights into actionable improvements. Highlighting your ability to monitor satisfaction rates and performance trends will demonstrate your competence in this area.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves engaging with tenants and stakeholders, think of scenarios where you successfully built relationships or resolved complex complaints. This will showcase your communication skills and customer-facing experience.
✨Emphasise Community Engagement
Reflect on your past experiences in community engagement and tenant participation. Be ready to share how you've organised events or forums that encouraged customer involvement. This will align perfectly with Kingdom Group's mission of ensuring every customer's voice is heard.