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- Tasks: Gather and analyse customer feedback to improve services and ensure their voices are heard.
- Company: Join Kingdom Group, a supportive and innovative organisation making a real difference in communities.
- Benefits: Attractive salary, flexible working options, generous leave, and professional development opportunities.
- Other info: Diverse workplace with a focus on employee wellbeing and career growth.
- Why this job: Make a meaningful impact on customer experiences and contribute to positive community outcomes.
- Qualifications: Experience in data analysis, customer engagement, and understanding of GDPR principles.
The predicted salary is between 38482 - 42669 £ per year.
The job requirements are detailed below.
Job reference: REQ000812
Date posted: 28/04/2026
Application closing date: 21/05/2026
Location: Glenrothes
Salary: £38,482 – £42,669
Package: We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements, and flexible working options to support you to have a good work-life balance.
Job category/type: Ensure Our Customers Voice is Heard and Supported
1x Customer Experience Officer at Kingdom Group (1x 36 Hours, 10 Months Temporary Cover)
At Kingdom Group, we are growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities. We’re looking for a passionate and people-focused professional to join our Customer Experience Team to help ensure that the customers voice is at the heart of everything we do.
Responsibilities:
- Gather and analyze customer feedback through surveys, complaints data and performance information to identify trends and themes.
- Use insight and evidence to help shape and improve services, ensuring learning outcomes are implemented effectively.
- Monitor satisfaction rates and performance trends, demonstrating the impact of customer experience activity.
- Take shared responsibility for driving service improvement, working with colleagues and stakeholders to turn customer feedback into positive outcomes.
- Work closely with tenants, colleagues and stakeholders to make sure customer voices are heard and acted upon.
- Encourage and support customers to engage in tenant participation, building strong relationships with tenants and tenant groups.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer:
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You:
We’re looking for someone who has:
- Experience in data analysis and identifying key trends, with the ability to turn insight into action.
- Some knowledge or understanding of handling complex complaints and using feedback to drive improvement.
- Competence in accurately recording, maintaining and managing data on relevant systems.
- An understanding of GDPR and Data Protection principles, with the ability to handle personal and sensitive data.
- The ability to work in a customer-facing environment, communicating effectively with both our customers and external stakeholders.
- Confidence in building and maintaining positive relationships with tenants and tenant groups.
- Experience in community engagement and tenant participation.
- The ability to organise, attend and facilitate engagement events and forums.
- Knowledge or experience working in a housing background.
- A relevant qualification at SVQ3 (or equivalent) in a relevant subject.
Ready to Apply?
Apply through our website at: https://www.kingdomhousing.org.uk/jobs/
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: Tuesday 12th May 2026
Interview Date: Thursday 21st May 2026
Anticipated Start Date: June 2026
To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.
Customer Experience Officer in Fife employer: Kingdom Housing Association Ltd.
Contact Detail:
Kingdom Housing Association Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer in Fife
✨Tip Number 1
Get to know the company before your interview! Research Kingdom Group's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Officer, you'll need to engage with tenants and stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some insightful questions for your interview. Ask about how they gather customer feedback or what challenges they face in improving services. This shows you're proactive and ready to contribute!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kingdom Group team.
We think you need these skills to ace Customer Experience Officer in Fife
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Experience Officer. We want to see how you can bring your unique skills to our team!
Showcase Your Passion: Let your enthusiasm for customer service shine through! We’re looking for someone who genuinely cares about making a difference in our customers' lives, so don’t hold back on sharing your passion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at Kingdom Housing Association Ltd.
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer feedback trends and how they can shape services. Be ready to discuss specific examples of how you've used data analysis to drive improvements in customer experience.
✨Showcase Your Communication Skills
As a Customer Experience Officer, effective communication is key. Prepare to demonstrate your ability to build relationships with tenants and stakeholders. Think of instances where you successfully facilitated engagement events or resolved complex complaints.
✨Understand Data Protection Principles
Familiarise yourself with GDPR and data protection principles, as handling sensitive data is crucial in this role. Be prepared to explain how you ensure compliance while managing customer information.
✨Emphasise Your Passion for Community Engagement
Kingdom Group values community involvement, so express your enthusiasm for tenant participation. Share experiences where you've encouraged customer engagement and how it led to positive outcomes for the community.