At a Glance
- Tasks: Support the National Command Centre with service desk operations and customer enquiries.
- Company: Join Kingdom Services Group, a leading innovator in the UK security industry.
- Benefits: Enjoy a contributory pension, salary advances, and a supportive team environment.
- Other info: Work 4 on 4 off nights with an average of 42 hours per week.
- Why this job: Perfect for those who thrive in fast-paced settings and seek career progression.
- Qualifications: Experience in customer service and strong IT skills are essential.
Kingdom Services Group is one of the largest privately owned businesses in the UK. As pioneers in the security industry, we are committed to innovation and progression within the support services market.
Due to business growth, we are expanding our National Command Centre and are seeking a proactive, enthusiastic Service Desk Operative to support this vital function.
This busy role offers variety, ideal for candidates with monitoring, scheduling, control room, or customer service experience. If you are logical, accurate in relaying information, and thrive in fast-paced environments, this could be the role for you.
Location:
Head Office in Newton-le-Willows (WA12)
Hours:
Average 42 hours/week, 4 on 4 off nights, 18:00 - 06:00 shifts
Salary:
£12.21 per hour
Start Date:
ASAP for the right candidate
Benefits:
- Contributory pension scheme
- Hastee pay – salary advances
- Supportive team environment
- Training and career progression
Key Responsibilities:
- Service Desk Support and general enquiries
- Adhoc cover requests and service hours adjustments
- Managing service dissatisfaction and incident escalation
- Monitoring colleague attendance, safety, and escalation procedures
- Engaging with third-party suppliers, raising purchase orders, and performance reporting
- Managing contracts, notices, and reports
- Supporting access control at the National Support & Command Centre
Requirements:
- Experience in a fast-paced customer service environment (call centre/control centre)
- Strong IT skills and operational system proficiency
- Methodical, detail-oriented approach
- Effective time management and prioritization skills
- Excellent communication skills with employees and clients
If you\'re interested, please apply today!
#J-18808-LjbffrService Desk Operative Nights in Winchester employer: Kingdom Group
Kingdom Services Group is an exceptional employer, offering a dynamic and supportive work environment at our Head Office in Newton-le-Willows. With a strong focus on employee growth through training and career progression, we provide a variety of benefits including a contributory pension scheme and salary advances through Hastee pay. Join us to be part of a pioneering team in the security industry, where your contributions are valued and innovation is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Operative Nights in Winchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingdom Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingdom Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Operative Nights in Winchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingdom Group:Your cover letter is your chance to shine! Tell us why you want to work at Kingdom Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingdom Group!
How to prepare for a job interview at Kingdom Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
