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- Tasks: Support customers with housing information and resolve tenancy issues while gaining valuable qualifications.
- Company: Join Kingdom Group, a trusted organisation dedicated to improving lives and communities.
- Benefits: Earn a competitive salary, enjoy work-life balance, and receive full training and support.
- Why this job: Make a real impact by helping those in need while developing your career.
- Qualifications: Positive attitude, strong communication skills, and a desire to help others.
- Other info: This is a unique opportunity for individuals currently registered homeless.
The predicted salary is between 23588 - 25044 ÂŁ per year.
Customer Resolution Trainee
Job Title: Customer Resolution Trainee
Duration: 3 Years
Hours: 36 per week
Location: Glenrothes
Salary: £23,588 – £25,044 per annum
About Us:
At Kingdom Group, we\’re growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.
About the Job:
This role is part of our Naumann Initiative. It is only open to individuals who are registered homeless at the time of application. The successful applicant will be given a secure tenancy with Kingdom or one of our partner landlords, full training to carry out the role and support to make the transition from being homeless to having their own home with us.
The role will be within our Customer Resolution Hub, supporting the team to provide a high standard of service to all of our customers. As our Customer Resolution Trainee, you will receive support and training to feel confident to provide information on a range of topics such as housing information, repairs and tenancy issues.
You\’ll train through a mixture of work-based and college-based learning. Attendance at college and passing all assignments within the given timescales is essential in gaining your qualification. The type and level of qualification will depend on your previous qualifications and experience.
This traineeship is a fixed term contract for 3 years and whilst there is no guarantee of a permanent job with us at the end of the traineeship, you will gain a relevant qualification and we think you\’ll be in a great position to take the next step in your career.
About You:
To be successful in the role, you must have a positive attitude and a genuine desire to help customers. You need to be able to communicate well with internal and external customers. Attention to detail is an important part of the role along with a practical problem solving ability to resolve any issues for our customers.
Why Join Us?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We\’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer:
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
Ready to Apply?
Apply through our website at: is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 17 October 2025
Interview Date: 29 October 2025 in the Saltire Centre office Glenrothes.
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process, please contact us on or
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under \”Supporting information\” on your application form.
Scottish Charity No: SC000874
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 36 months
Pay: ÂŁ23,588.00-ÂŁ25,044.00 per year
Work Location: In person
Customer Resolution Trainee employer: Kingdom Group
Contact Detail:
Kingdom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Trainee
✨Tip Number 1
Get to know the company! Research Kingdom Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show your passion! During the interview, express your genuine desire to help customers and make a difference in their lives. Share personal stories that highlight your commitment to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Kingdom Group and contributing to their mission.
We think you need these skills to ace Customer Resolution Trainee
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about helping customers.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to highlight how your skills and experiences align with what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Show Your Problem-Solving Skills: Since this role involves resolving customer issues, it’s a great idea to include examples of how you've successfully solved problems in the past. This will help us see your practical approach and attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Kingdom Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Resolution Trainee. Familiarise yourself with common housing issues, repairs, and tenancy matters. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Show Your Passion
Demonstrate your positive attitude and desire to support customers during the interview. Share personal experiences or stories that highlight your commitment to making a difference in people's lives. This will resonate well with the values of Kingdom Group.
✨Practice Problem Solving
Prepare for situational questions by thinking about how you would handle specific customer issues. Practice articulating your thought process and solutions clearly. This will showcase your practical problem-solving skills, which are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training process or the team dynamics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
